Jobs in Dubai

Apply by Jul 31

Full-timeRemote

Arabic-Speaking Customer Experience Officer

XM

Sheikh Zayed Road

AED 3,000 – AED 3,500

Senior

XM is looking for a professional and customer-focused Arabic-Speaking Customer Experience Officer to join its Dubai office. This is an excellent opportunity for individuals who are passionate about financial services, client relationship management and delivering exceptional customer support. As one of the world's leading online trading and fintech companies, XM serves more than 20 million clients across over 190 countries, providing access to forex, CFDs, commodities, stocks, indices and other financial instruments through innovative trading platforms. The company operates in Dubai through a regulated entity and continues expanding its customer experience team across the Middle East. As an Arabic-Speaking Customer Experience Officer, you will be responsible for providing high-quality support to Arabic-speaking clients while ensuring every interaction reflects XM's commitment to excellent customer service. You will assist both new and existing clients by answering enquiries, resolving account-related issues and guiding customers through the company's trading platforms and services. Your primary responsibility will be responding to customer enquiries received through live chat, email, telephone and other digital communication channels. You will provide accurate information regarding account registration, identity verification, deposits and withdrawals, trading platforms, promotions and general company services while ensuring every client receives prompt and professional assistance. The successful candidate will guide new clients through the account opening process, explain verification requirements and assist customers in completing their applications according to regulatory standards. You will work closely with internal compliance, verification and payments teams to ensure customer requests are processed efficiently and accurately. Daily responsibilities include handling account enquiries, resolving technical issues related to the trading platform, escalating complex cases to specialist departments and maintaining detailed records of customer interactions within the company's CRM system. You will also educate clients about available educational resources, webinars, trading tools and platform features that enhance their overall trading experience. Customer satisfaction remains one of XM's highest priorities. You will actively build long-term relationships with clients by delivering personalised support, following up on unresolved cases and ensuring every issue is resolved professionally. Strong communication skills, patience and a genuine commitment to helping customers are essential qualities for success in this role. Candidates should possess a Bachelor's degree in Business Administration, Finance, Economics, Marketing or a related discipline. Previous experience in customer service, client support, banking, financial services, fintech or online trading will be considered a significant advantage. Experience supporting clients in both Arabic and English is highly desirable. Excellent written and spoken communication skills in Arabic and English are essential. Candidates should demonstrate professionalism, strong interpersonal abilities and confidence when communicating with clients from different cultural backgrounds. The ability to explain financial services clearly and professionally will contribute significantly to success in this position. Strong computer skills, including Microsoft Office applications and CRM software, are required. Familiarity with MetaTrader 4 (MT4), MetaTrader 5 (MT5), online trading platforms or financial markets will be considered an advantage but is not mandatory, as comprehensive training is provided. XM offers employees a modern working environment focused on innovation, continuous learning and career development. Team members benefit from structured training programmes, international career opportunities, competitive salary packages and the chance to work alongside professionals from more than 30 nationalities. The company's values— Big, Fair and Human —shape its collaborative culture and commitment to employee development. Successful Customer Experience Officers may progress into positions such as Senior Customer Experience Officer, Client Relations Manager, Partner Relations Manager, Business Development Officer, Customer Success Manager or Regional Customer Experience Team Leader . XM regularly promotes internal talent and encourages employees to build long-term careers within its global fintech organisation. Current career listings also show customer experience and client relations roles in Dubai and other international locations. If you enjoy helping clients, building professional relationships and developing your career within one of the world's leading online trading companies, this is an outstanding opportunity to join XM's growing Dubai team.

Apply by Jul 31

Full-timeRemote

Admissions & Student Services Executive

Balanced Score Training Center

Business Bay

AED 4,000 – AED 4,500

Senior

Balanced Score Training Center is seeking a motivated and customer-oriented Admissions & Student Services Executive to join its professional education team in Dubai. This is an excellent opportunity for individuals who are passionate about education, student engagement and delivering exceptional customer service in a dynamic training environment. Since its establishment in 1996, Balanced Score Training Center has been one of the Middle East's recognised professional training providers, offering internationally accredited courses in leadership, project management, finance, human resources, engineering, IT, artificial intelligence, cybersecurity and business management to corporate clients and individual professionals. As an Admissions & Student Services Executive, you will serve as the first point of contact for prospective students, corporate clients and training participants. Your role is to guide learners throughout their educational journey, from initial course enquiries and registration to successful course completion and certification. You will play an important role in ensuring every student receives a professional, efficient and supportive learning experience. Your primary responsibility will be responding to enquiries received through telephone calls, email, WhatsApp, social media and the company's website. You will provide detailed information about available courses, certification programmes, training schedules, tuition fees, learning formats and admission requirements. Understanding each student's professional goals will help you recommend the most suitable training programme for their career development. Daily responsibilities include processing student registrations, verifying application documents, preparing admission records, coordinating payment confirmations and maintaining accurate student databases. You will ensure every applicant completes the admission process smoothly while complying with the centre's administrative procedures. You will work closely with instructors, training coordinators and corporate account managers to organise classroom sessions, virtual training programmes and customised corporate workshops. Before every course begins, you will confirm participant attendance, distribute joining instructions, prepare training materials and ensure classrooms or online learning platforms are fully ready. Student satisfaction is one of the centre's highest priorities. Throughout each training programme, you will assist participants with scheduling enquiries, attendance records, examination arrangements, certification requests and general administrative support. You will also collect student feedback after every programme to help improve future training services. The role requires strong organisational skills because multiple training programmes may operate simultaneously across different industries and countries. You must be able to manage competing priorities while maintaining excellent attention to detail and delivering outstanding customer service. Candidates should possess a Bachelor's degree in Business Administration, Education, Marketing, Human Resources or a related discipline. Previous experience in admissions, education consultancy, customer service, training administration or student affairs will be considered a significant advantage. Excellent communication skills in English are essential because you will interact with professionals from different industries and nationalities. Arabic language skills will be considered an additional advantage but are not mandatory. Candidates should demonstrate confidence, professionalism and the ability to communicate clearly both verbally and in writing. Strong computer skills are required, including proficiency in Microsoft Office applications such as Excel, Word, Outlook and PowerPoint. Experience using CRM systems, Learning Management Systems (LMS), student information systems or online training platforms will strengthen your application. Balanced Score Training Center encourages continuous professional development and provides employees with opportunities to expand their knowledge through exposure to internationally recognised training programmes and experienced instructors. Employees work in a collaborative environment where innovation, teamwork and customer satisfaction remain central to the organisation's success. Successful Admissions & Student Services Executives may progress into positions such as Senior Admissions Executive, Student Services Manager, Corporate Training Coordinator, Business Development Executive, Learning & Development Consultant or Training Operations Manager . The role provides valuable experience within Dubai's rapidly growing education and professional training sector. If you enjoy helping people achieve their career goals, building strong customer relationships and working in a professional learning environment, this is an excellent opportunity to develop your career with one of the Middle East's established training organisations.

Apply by Jul 31

Full-timeRemote

Investment Analyst – Al Fardan Investments Limited | Dubai, United Arab Emirates

Al Fardan Investments Limited

Sheikh Zayed Road

AED 2,000 – AED 3,000

Junior

Al Fardan Investments Limited is looking for a motivated and analytical Investment Analyst to join its professional investment team in Dubai. This is an excellent opportunity for finance professionals who are passionate about investment research, financial modelling, portfolio management and strategic business analysis. As part of the wider Al Fardan Group, the company manages investments across multiple sectors, including real estate, financial services, hospitality, luxury retail and diversified business ventures. As an Investment Analyst, you will support senior investment professionals by conducting detailed financial analysis, evaluating investment opportunities and preparing reports that assist management in making strategic investment decisions. You will work with internal stakeholders, financial institutions and external advisors while gaining exposure to a diversified investment portfolio. Your primary responsibility will be to research industries, companies and market trends to identify attractive investment opportunities. You will analyse financial statements, business performance, market conditions and economic indicators to assess the potential risks and returns of proposed investments. The successful candidate should be comfortable working with large datasets, financial models and valuation techniques. Daily responsibilities include preparing financial models using Microsoft Excel, performing discounted cash flow (DCF) analysis, comparable company analysis and investment valuation. You will evaluate acquisitions, strategic partnerships and expansion opportunities while preparing investment memoranda and presentations for senior management. The role also involves monitoring the performance of existing investments. You will analyse quarterly financial results, review market developments, identify emerging risks and recommend actions that support long-term portfolio growth. Strong attention to detail and excellent analytical skills are essential because investment decisions rely on accurate financial information. You will work closely with finance teams, legal departments and business managers during due diligence exercises. Responsibilities may include reviewing financial documents, analysing commercial contracts, preparing risk assessments and supporting transaction execution throughout the investment process. Candidates should possess a Bachelor's degree in Finance, Accounting, Economics, Business Administration or a related discipline. A professional qualification such as CFA, ACCA, CPA or progress towards these certifications will be considered an advantage. Previous experience in investment banking, corporate finance, private equity, asset management or financial analysis is highly desirable. Advanced knowledge of Microsoft Excel, PowerPoint and financial modelling is expected. Experience using Bloomberg Terminal, Capital IQ, Refinitiv or similar financial research platforms will strengthen your application. Familiarity with IFRS, corporate finance principles and investment valuation techniques is also beneficial. Strong communication skills are essential because you will regularly prepare investment reports, present findings to senior management and collaborate with colleagues from different business divisions. The ability to explain complex financial information clearly and professionally will contribute significantly to your success. Al Fardan Investments Limited encourages continuous professional development and values individuals who demonstrate integrity, commercial awareness and a commitment to excellence. Employees work in a collaborative environment where innovation, strategic thinking and data-driven decision-making support long-term business growth. The wider Al Fardan Group is a diversified family-owned business with interests spanning multiple industries across the region. Successful Investment Analysts may progress into positions such as Senior Investment Analyst, Portfolio Manager, Corporate Finance Manager, Investment Manager, Private Equity Associate, Strategy Manager or Director of Investments . The company provides exposure to high-value investment projects, experienced industry professionals and diverse business sectors, making it an excellent place to build a long-term career in finance. If you have strong analytical abilities, enjoy evaluating business opportunities and want to contribute to strategic investment decisions within one of the region's established diversified business groups, this role offers an outstanding opportunity to advance your professional career in Dubai.

Apply by Jul 31

Full-timeRemote

Energy Trading Analyst – EnergeTech Trading DMCC | Dubai, United Arab Emirates

EnergeTech Trading DMCC

Jumeirah 3

AED 2,000 – AED 3,000

Junior

EnergeTech Trading DMCC is seeking a highly analytical and commercially minded Energy Trading Analyst to join its expanding trading team in Dubai. This is an excellent opportunity for professionals who are passionate about global energy markets, commodity trading and data-driven decision-making. As a global energy trading and infrastructure company, EnergeTech operates across petroleum products, natural gas, LNG, power, carbon and other energy commodities while combining advanced analytics with market expertise to deliver reliable energy solutions worldwide. As an Energy Trading Analyst, you will support the company's commercial and trading operations by analysing global energy markets, monitoring price movements and identifying trading opportunities. You will work closely with experienced traders, risk managers and commercial teams to provide market intelligence that helps optimise trading strategies and improve business performance. Your primary responsibilities will include collecting and analysing market data related to crude oil, refined petroleum products, LNG, natural gas, electricity and environmental commodities. You will monitor supply and demand trends, geopolitical developments, shipping activity, refinery operations, weather forecasts and economic indicators that influence international energy prices. The role requires preparing daily market reports, pricing analysis and commercial insights for senior traders. You will build forecasting models using historical data and market fundamentals while identifying emerging opportunities and potential risks. Candidates who enjoy working with numbers, interpreting complex datasets and making commercial recommendations will thrive in this position. You will also assist with trade execution support, contract analysis, pricing verification and portfolio monitoring. Working closely with risk management teams, you will help evaluate market exposure, analyse price volatility and contribute to strategies that minimise commercial risk while maximising trading performance. Strong quantitative and analytical skills are essential. Candidates should possess a Bachelor's degree in Economics, Finance, Energy Management, Mathematics, Engineering, Business or a related discipline. Previous experience in commodity trading, financial markets, market analysis or energy research will be considered an advantage. Excellent Microsoft Excel skills are expected, while knowledge of Python, SQL, Power BI, Tableau or other analytical tools will strengthen your application. Familiarity with Bloomberg Terminal, Reuters Eikon or energy market intelligence platforms will also be beneficial. EnergeTech operates in multiple international markets and values professionals who can work in a fast-paced commercial environment while maintaining accuracy under pressure. The successful candidate should demonstrate strong problem-solving abilities, commercial awareness and attention to detail. Effective communication skills are equally important because you will regularly present market findings to traders, management teams and commercial stakeholders. The company encourages innovation by combining advanced science, technology and market intelligence to improve trading strategies and identify new commercial opportunities. Employees work in an environment where continuous learning, collaboration and analytical thinking are strongly encouraged. As part of your role, you may also participate in research projects involving commodity forecasting, pricing models, optimisation techniques and market trend analysis. You will gain valuable exposure to international energy markets while working alongside experienced professionals in one of the fastest-growing sectors of the global economy. EnergeTech Trading DMCC offers an attractive salary package, performance-based incentives, professional development programmes and opportunities to work on global energy trading projects. Employees benefit from exposure to international commodity markets and modern trading technologies while building long-term careers within the energy industry. The company operates internationally with offices across multiple regions and specialises in energy trading, optimisation and infrastructure development. Successful Energy Trading Analysts can progress into roles such as Senior Energy Trading Analyst, Power Trader, LNG Trader, Commodity Trader, Market Risk Analyst, Commercial Analyst, Portfolio Manager or Energy Trading Manager . The role provides excellent career development for professionals interested in energy markets, commodities and commercial strategy. If you have a passion for global energy markets, enjoy analysing complex market movements and want to contribute to an international trading business that values innovation, analytical excellence and commercial performance, this is an outstanding opportunity to build your career with EnergeTech Trading DMCC.

Apply by Jul 31

Full-timeRemote

School Admissions Officer

Taaleem

Jumeirah 1

AED 3,000 – AED 3,500

Senior

Taaleem is seeking a professional and customer-focused School Admissions Officer to join its education team in Ras Al Khaimah, United Arab Emirates. The successful candidate will play a vital role in supporting student recruitment, managing admissions enquiries and ensuring a smooth enrolment process for prospective families. This position is ideal for individuals with strong communication skills who enjoy working in a fast-paced educational environment. The School Admissions Officer will be responsible for handling enquiries from parents, organising school tours, processing applications and maintaining accurate student records. The role involves guiding families through the admissions process, explaining school programmes and ensuring all required documentation is completed correctly. Candidates will work closely with academic and administrative departments to deliver an excellent customer experience. Key responsibilities include responding to admissions enquiries, maintaining CRM databases, preparing enrolment reports, coordinating assessment schedules and supporting marketing events. The successful applicant will help achieve enrolment targets while maintaining the highest standards of professionalism and service. Applicants should possess a Bachelor's degree in Business Administration, Education, Marketing or a related field. Previous experience in admissions, customer service, sales support or educational administration is preferred. Strong organisational skills, attention to detail and proficiency in Microsoft Office applications are highly desirable. Taaleem offers a dynamic working environment, competitive compensation and opportunities for career growth within the education sector. Employees gain valuable experience working with families, educators and school leadership teams while contributing to student success. This role is ideal for candidates seeking a rewarding career in school admissions, educational administration and student recruitment.

Apply by Jul 31

Full-timeRemote

Training Coordinator

Balanced Score Training Center

Business Bay

AED 2,500 – AED 3,500

Entry

Balanced Score Training Center is looking for a highly organised and motivated Training Coordinator to join its professional education team in Muscat, Oman. This role is ideal for candidates who are passionate about learning and development, professional training programmes and educational administration. The successful candidate will play a key role in coordinating training courses, supporting instructors and ensuring a high-quality learning experience for participants. The Training Coordinator will be responsible for planning and scheduling training sessions, managing course registrations and communicating with students, trainers and corporate clients. The role involves preparing training materials, coordinating classroom and online learning activities and ensuring that all training programmes are delivered efficiently and professionally. Candidates will work closely with management and instructors to support the successful delivery of workshops, certification programmes and professional development courses. Key responsibilities include maintaining training records, monitoring attendance, preparing course reports and assisting with programme evaluations. The successful applicant will coordinate training logistics, manage participant enquiries and support marketing initiatives designed to increase enrolment in training programmes. Strong administrative and communication skills are essential for this position. Applicants should possess a Bachelor's degree or diploma in Business Administration, Education, Human Resources, Training Management or a related field. Previous experience in training coordination, educational administration, customer service or event management will be considered an advantage. Familiarity with learning management systems, Microsoft Office applications and online training platforms is highly desirable. The ideal candidate should demonstrate excellent organisational abilities, attention to detail and the capacity to manage multiple tasks simultaneously. Strong interpersonal skills, professionalism and a customer-focused approach are important qualities for success in this role. Candidates should be comfortable working in a fast-paced educational environment while maintaining high service standards. Balanced Score Training Center offers a supportive workplace culture, opportunities for professional development and valuable exposure to corporate training and educational services. Employees gain experience working with industry experts, training professionals and learners from various sectors while contributing to workforce development initiatives. This position is ideal for individuals seeking a rewarding career in training administration, learning and development and educational operations. If you are passionate about supporting professional growth and delivering exceptional training experiences, this opportunity could be an excellent next step in your career.

Apply by Jul 31

Full-timeRemote

E-Commerce Sales Executive

Keto Real Shop

Nad Al Sheba

AED 3,000 – AED 4,000

Junior

Keto Real Shop is seeking a motivated and customer-focused E-Commerce Sales Executive to join its team in Ajman, United Arab Emirates. This role is ideal for individuals who have a passion for online retail, customer engagement and digital sales. The successful candidate will support the company's growing online business by managing customer enquiries, processing orders and helping to improve the overall shopping experience for customers. The E-Commerce Sales Executive will be responsible for handling online orders, responding to customer questions through email, chat and social media platforms and ensuring timely order processing. The role also involves updating product listings, monitoring inventory availability and coordinating with logistics partners to ensure efficient deliveries. Candidates will work closely with marketing and operations teams to support promotional campaigns and increase online sales performance. Key responsibilities include maintaining accurate product information, tracking customer feedback, preparing sales reports and identifying opportunities to improve customer satisfaction. The successful applicant will assist in managing online marketplace accounts, monitoring website performance and supporting customer retention initiatives. Strong communication and organisational skills are essential for this position. Applicants should possess a Bachelor's degree or diploma in Business Administration, Marketing, E-Commerce or a related field. Previous experience in online retail, customer service, sales or e-commerce operations will be advantageous. Familiarity with e-commerce platforms, online marketplaces and digital communication tools is highly desirable. The ideal candidate should be detail-oriented, proactive and capable of managing multiple tasks in a fast-paced environment. Strong problem-solving abilities, customer service skills and basic knowledge of digital sales processes will contribute to success in this role. Experience with Microsoft Office and online order management systems is considered beneficial. Keto Real Shop offers a supportive work environment, opportunities for career growth and valuable experience within the expanding e-commerce sector. Employees gain exposure to online retail operations, customer relationship management and digital business strategies while working with a dynamic team. This position is ideal for candidates seeking to build a rewarding career in e-commerce, online sales and customer experience management while contributing to the continued growth of a modern retail business.

Apply by Jul 31

Full-timeRemote

Padel Coach

Padel26

Al Quoz Industrial 1

AED 3,000 – AED 3,500

Junior

Padel26 is currently seeking an enthusiastic and experienced Padel Coach to join its professional sports team in Sharjah, United Arab Emirates. This exciting opportunity is ideal for individuals who are passionate about padel, fitness and player development. The successful candidate will be responsible for delivering high-quality coaching sessions to players of all ages and skill levels while helping members improve their technical, tactical and physical performance on the court. The Padel Coach will plan and conduct individual and group training sessions, assess player progress and develop customised coaching programmes based on performance goals. Responsibilities include teaching game techniques, improving player fitness, organising practice matches and promoting a positive sporting environment. The role also involves supporting tournaments, club events and member engagement activities to enhance the overall player experience. Applicants should have previous coaching experience in padel, tennis or related racket sports. Relevant coaching certifications and strong communication skills are highly desirable. Candidates must be able to motivate players, maintain professional coaching standards and create enjoyable learning experiences for both beginners and advanced athletes. The ideal candidate will demonstrate leadership, patience and a commitment to helping players achieve their goals. Knowledge of sports safety procedures, fitness principles and player development strategies will be considered an advantage. The ability to work flexible hours, including evenings and weekends, is important due to coaching schedules and sporting events. Padel26 offers a modern sporting environment, competitive salary packages and opportunities for career advancement within the rapidly growing padel industry in the UAE. Employees benefit from working with passionate sports professionals while contributing to the development of one of the region's fastest-growing recreational activities. This role is perfect for coaches who want to build a rewarding career in sports coaching, player development and community engagement while working in a professional and supportive environment.

Apply by Jul 31

Full-timeRemote

Dance Instructor

Rk Dance Studio Dubai

Al Karama

AED 2,000 – AED 3,000

Junior

PK Dance Studio Dubai is looking for a passionate and energetic Dance Instructor to join its growing team in Dubai, United Arab Emirates. The successful candidate will be responsible for teaching dance classes to students of different ages and skill levels while creating a fun, engaging and professional learning environment. This position is ideal for individuals who are enthusiastic about dance, fitness and helping students develop confidence, coordination and performance skills. The Dance Instructor will plan and deliver structured dance lessons, demonstrate techniques, monitor student progress and prepare participants for performances, competitions and studio events. Candidates should be comfortable teaching individual students as well as group classes. Experience in contemporary, Bollywood, hip-hop, freestyle, Latin or other popular dance styles will be considered an advantage. Applicants should possess strong communication skills, a positive attitude and the ability to motivate students. Previous experience as a dance teacher, choreographer or professional performer is preferred. The ideal candidate should be creative, reliable and committed to maintaining high teaching standards while ensuring student safety during classes and rehearsals. PK Dance Studio Dubai offers a vibrant workplace, opportunities for professional growth and the chance to work within Dubai's dynamic performing arts community. This role is suitable for talented dance professionals seeking to build a rewarding career in dance education and entertainment while inspiring students to achieve their full potential.

Apply by Jul 31

Full-timeRemote

Tadbeer Customer Service Executive

Tadbeer- Excellence Center

Al Quoz

AED 1,500 – AED 2,000

Junior

Tadbeer Excellence Center is seeking a professional and customer-oriented Customer Service Executive to join its growing team in Dubai. This is an excellent opportunity for candidates who enjoy working with people, providing administrative support, and helping clients navigate domestic worker recruitment, visa processing, and government-related services. The role offers exposure to one of the UAE's most important service sectors while providing excellent opportunities for career growth and professional development. The successful candidate will serve as the primary point of contact for customers visiting the centre or contacting the company through telephone, email, WhatsApp, and online channels. You will assist clients with enquiries regarding domestic worker recruitment, employment contracts, visa applications, renewals, cancellations, onboarding procedures, and related services. Daily responsibilities include welcoming customers, explaining service packages, processing applications, verifying documentation, updating customer records, coordinating appointments, preparing reports, and ensuring all customer requests are handled efficiently. The role also requires maintaining accurate records within company systems, following service procedures, and ensuring compliance with UAE labour regulations and company policies. You will work closely with recruitment specialists, operations teams, government liaison officers, visa processing departments, and management teams to ensure customers receive timely and professional support. The position requires excellent communication skills, patience, problem-solving abilities, and a commitment to delivering outstanding customer experiences. Candidates should possess strong verbal and written communication skills in English. Knowledge of Arabic, Hindi, Urdu, Tagalog, or other commonly spoken languages in the UAE will be considered an advantage. Previous experience in customer service, front desk operations, administrative support, visa services, government relations, HR support, recruitment, or hospitality will be highly beneficial. The ideal candidate should be comfortable using Microsoft Office applications, CRM software, email communication systems, and customer management platforms. Strong organisational skills, attention to detail, and the ability to handle multiple customer requests simultaneously are essential. Tadbeer Excellence Center offers a professional working environment, ongoing training opportunities, career progression pathways, and exposure to government-related service operations. Employees who demonstrate excellent performance and leadership potential may progress into supervisory, operations management, customer relations, or business development roles. This is an excellent opportunity for individuals seeking a stable and rewarding career in customer service and administrative operations within one of the UAE's most recognised service industries.

Apply by Jul 31

Full-timeRemote

Crypto Customer Success Executive

Bitumax

Business Bay

AED 2,000 – AED 3,000

Junior

Bitumax is seeking a talented and customer-focused Crypto Customer Success Executive to join its growing digital asset and blockchain operations team in Dubai. This role is ideal for individuals who are passionate about cryptocurrency, fintech innovation, customer engagement, and helping users navigate the rapidly evolving world of digital finance. The successful candidate will be responsible for managing client relationships, providing exceptional customer support, and ensuring users receive a seamless experience across the company's cryptocurrency trading and digital asset services. As a Customer Success Executive, you will act as a trusted point of contact for clients while helping them understand platform features, account processes, and available services. Daily responsibilities include responding to customer enquiries through email, live chat, social media, and telephone channels, assisting users with account verification processes, supporting onboarding activities, resolving account-related issues, and maintaining accurate customer records within CRM systems. The role also involves educating users about platform functionality, security best practices, and available trading tools while ensuring compliance with company policies and regulatory requirements. You will collaborate with operations, compliance, marketing, product development, and technical support teams to deliver an outstanding customer experience. The position requires excellent communication skills, strong problem-solving abilities, and the ability to manage multiple customer interactions in a fast-paced environment. Candidates should possess strong English communication skills, while additional languages such as Arabic, Hindi, Urdu, or Russian will be considered advantageous. Previous experience in customer service, fintech, online trading, banking, cryptocurrency platforms, financial technology, account management, or client support will be highly beneficial. The ideal applicant should have experience using CRM software, customer support platforms, Microsoft Office applications, and digital communication tools. A basic understanding of blockchain technology, cryptocurrency trading, digital wallets, Bitcoin, Ethereum, and crypto exchanges will be an added advantage. Bitumax offers a modern work environment, ongoing professional training, career advancement opportunities, and exposure to one of the fastest-growing industries in the world. Employees who demonstrate strong performance may progress into senior customer success, account management, operations, compliance, or business development positions. This is an excellent opportunity for ambitious professionals seeking to build a long-term career in cryptocurrency, blockchain technology, and financial innovation while working with a dynamic and international team in Dubai.

Apply by Jul 31

Full-timeRemote

Arabic-Speaking Customer Experience Officer

XM

Business Bay

AED 3,000 – AED 4,000

Senior

XM is seeking a highly motivated and customer-focused Arabic-Speaking Customer Experience Officer to join its expanding team in Dubai. This is an exciting opportunity for professionals who are passionate about customer service, financial markets, and building long-term client relationships within a globally recognised online trading and fintech organisation. The successful candidate will serve as a key point of contact for Arabic-speaking clients across the Middle East and North Africa region. You will be responsible for delivering exceptional customer support, resolving enquiries, and ensuring clients receive a professional and seamless experience throughout their journey with the company. Daily responsibilities include responding to customer enquiries via telephone, email, live chat, and social media channels, assisting clients with account-related requests, guiding users through platform features, providing information about products and services, and ensuring that customer issues are resolved in a timely and professional manner. The role also involves maintaining accurate customer records, escalating technical or compliance-related matters to relevant departments, and following up with clients to ensure complete satisfaction. You will collaborate closely with sales, compliance, operations, marketing, and technical support teams to deliver a high standard of customer service. The position requires excellent communication skills, attention to detail, and the ability to build trust with clients from diverse cultural and professional backgrounds. Candidates should possess strong verbal and written communication skills in both Arabic and English. Previous experience in customer service, client relations, account management, banking, financial services, fintech, forex trading, online brokerage services, or call centre operations will be highly advantageous. Knowledge of financial markets, trading platforms, cryptocurrencies, stocks, CFDs, or investment products will be considered a significant advantage but is not mandatory. The ideal applicant should be comfortable using CRM systems, Microsoft Office applications, online communication tools, and customer support software. Strong problem-solving abilities, professionalism, and a customer-first mindset are essential for success in this role. XM offers a dynamic international work environment, continuous professional development opportunities, performance-based incentives, and exposure to the rapidly growing fintech and online trading industry. Employees who demonstrate strong performance and leadership potential may progress into senior client relationship, account management, team leadership, or regional operations roles. This is an excellent opportunity for ambitious professionals looking to build a long-term career with one of the world's leading online trading companies while working in Dubai's thriving financial services sector.