Customer Success & Support Jobs

Apply by Jul 31

Full-timeRemote

Supply Chain Coordinator

OLA Energy

Jumeirah

AED 2,000 – AED 3,000

Entry

OLA Energy is looking for a highly organised and detail-oriented Supply Chain Coordinator to join its operations team in Dubai. This is an excellent opportunity for professionals who are passionate about logistics, petroleum distribution and supply chain management. As one of Africa's leading downstream energy companies, OLA Energy operates an extensive network of fuel stations, aviation fuel services, lubricants, LPG solutions and commercial fuel supply businesses across more than 15 African countries. The company continues expanding its regional operations while delivering reliable energy solutions to commercial, industrial and retail customers. As a Supply Chain Coordinator, you will play a key role in ensuring the efficient movement of petroleum products, lubricants, LPG cylinders and operational materials throughout the company's supply chain. You will coordinate procurement activities, monitor inventory levels and support logistics operations to ensure products are delivered safely, efficiently and on schedule. Your primary responsibility will be coordinating daily supply chain activities between suppliers, transport partners, warehouse teams and commercial departments. You will monitor inventory availability, track purchase orders, verify delivery schedules and ensure customer orders are fulfilled according to agreed timelines. The successful candidate will prepare supply chain reports, monitor stock movement and analyse inventory performance to minimise shortages and optimise operational efficiency. You will also support demand forecasting by reviewing historical sales data, seasonal demand patterns and operational requirements to improve inventory planning. Daily responsibilities include coordinating inbound and outbound shipments, maintaining supplier communication, monitoring transportation schedules and ensuring all logistics documentation is completed accurately. You will track fuel deliveries, lubricant distribution and warehouse inventory while ensuring compliance with company procedures and regulatory requirements. You will work closely with procurement, warehouse operations, finance, sales and logistics departments to ensure smooth communication throughout the supply chain. Supporting continuous improvement initiatives aimed at reducing operational costs and improving service delivery will also form part of your responsibilities. The role requires monitoring supplier performance, resolving delivery issues and maintaining accurate inventory records using Enterprise Resource Planning (ERP) systems. You will also assist with warehouse audits, stock reconciliation and inventory reporting to ensure operational accuracy. Candidates should possess a Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Operations Management or a related discipline. Previous experience in supply chain coordination, logistics, procurement, inventory management or warehouse operations will be considered a significant advantage. Strong knowledge of Microsoft Excel is essential. Experience using SAP, Oracle ERP, Microsoft Dynamics or other inventory and supply chain management systems will strengthen your application. Familiarity with procurement processes, inventory control techniques and logistics planning is highly desirable. Excellent analytical and organisational skills are required because you will regularly coordinate multiple shipments, suppliers and operational priorities simultaneously. Strong communication skills are equally important, as you will interact with transport companies, suppliers, internal departments and commercial partners on a daily basis. Candidates should demonstrate problem-solving abilities, attention to detail and the ability to work effectively in a fast-paced operational environment. Experience within the oil and gas, petroleum distribution, logistics or energy sectors will provide a competitive advantage. OLA Energy offers employees a dynamic international working environment with opportunities to develop expertise in supply chain operations, petroleum logistics and energy distribution. The company supports employee growth through technical training, leadership development and exposure to large-scale international operations across multiple African markets. Successful Supply Chain Coordinators may progress into positions such as Senior Supply Chain Coordinator, Logistics Manager, Procurement Specialist, Inventory Control Manager, Supply Chain Manager, Operations Manager or Regional Logistics Manager . Employees benefit from long-term career development opportunities within one of Africa's fastest-growing energy companies. If you are passionate about logistics, inventory management and operational excellence, and you want to contribute to the efficient delivery of energy products across international markets, this is an excellent opportunity to build your career with OLA Energy.

Apply by Jul 31

Full-timeRemote

Guest Experience Executive

Flora Al Barsha Hotel at The Mall

Al Barsha

AED 2,000 – AED 3,000

Junior

Flora Al Barsha Hotel at The Mall is seeking a passionate and customer-oriented Guest Experience Executive to join its hospitality team in Dubai. This is an excellent opportunity for hospitality professionals who enjoy creating memorable guest experiences and delivering world-class customer service. Conveniently located near the Mall of the Emirates, Flora Al Barsha Hotel is a premium four-star property offering elegant accommodation, fine dining, wellness facilities and personalised hospitality for business and leisure travellers. The hotel is part of the well-established Flora Hospitality group, which has been serving guests across Dubai for more than two decades. ( florahospitality.com ) As a Guest Experience Executive, you will be responsible for ensuring every guest enjoys a comfortable, personalised and memorable stay. You will serve as the primary point of contact for guest enquiries, special requests and service recovery, working proactively to exceed guest expectations while maintaining the hotel's reputation for exceptional hospitality. Your primary responsibility will be welcoming guests upon arrival, assisting with VIP check-ins, coordinating special room arrangements and ensuring every guest receives personalised attention throughout their stay. You will introduce hotel facilities, restaurants, wellness services and nearby attractions while providing recommendations that enhance each guest's overall experience. The successful candidate will regularly interact with guests to understand their preferences, respond to enquiries and resolve concerns professionally. Whether handling special celebrations, business travel requirements or family accommodation requests, you will ensure every interaction reflects Flora Hospitality's commitment to outstanding customer care. Daily responsibilities include monitoring guest feedback, responding to online reviews, coordinating welcome amenities, arranging airport transfers, organising special occasion decorations and following up on service requests. You will maintain detailed guest profiles to support personalised hospitality and encourage repeat visits. You will work closely with Front Office, Housekeeping, Food & Beverage, Concierge, Engineering and Reservations departments to ensure smooth communication and timely completion of guest requests. Effective coordination between departments is essential to maintaining consistently high guest satisfaction scores. The role also involves supporting loyalty programme members, managing guest recognition initiatives and assisting management with customer satisfaction reporting. You will identify opportunities to improve service quality and contribute ideas that enhance the hotel's guest experience strategy. Candidates should possess a Bachelor's degree or Diploma in Hospitality Management, Hotel Administration, Tourism or a related discipline. Previous experience in guest relations, front office operations, concierge services or luxury hospitality will be considered a significant advantage. Excellent communication skills in English are essential because the hotel welcomes international guests from around the world. Knowledge of Arabic, Russian, German, French, Hindi or additional international languages will strengthen your application and improve guest communication. Candidates should demonstrate outstanding interpersonal skills, emotional intelligence and the ability to remain calm while managing challenging guest situations. A professional appearance, positive attitude and genuine passion for hospitality are essential qualities for success in this position. Experience using Opera Property Management System (Opera PMS) , hotel CRM platforms and Microsoft Office applications will be considered highly beneficial. Knowledge of luxury hotel service standards and guest engagement techniques will also provide a competitive advantage. Flora Hospitality offers employees a supportive working environment focused on continuous learning, service excellence and professional development. Team members receive structured hospitality training, leadership development opportunities and exposure to international guest service standards while working within one of Dubai's respected hotel groups. The company operates multiple hotels and hotel apartments across Dubai and is recognised for its commitment to quality hospitality and employee growth. ( florahospitality.com ) Successful Guest Experience Executives may progress into positions such as Senior Guest Relations Executive, Guest Experience Manager, Front Office Supervisor, Assistant Front Office Manager, Front Office Manager or Hotel Operations Manager . High-performing employees are encouraged to build long-term careers through internal promotion and continuous professional development. If you are passionate about creating exceptional guest experiences, delivering personalised hospitality and building a rewarding career in Dubai's luxury hotel industry, this is an excellent opportunity to join the professional team at Flora Al Barsha Hotel at The Mall.

Apply by Jul 31

Full-timeRemote

Duty Manager

Premier Inn Dubai Ibn Battuta Mall

Jabal Ali

AED 2,000 – AED 3,000

Entry

Premier Inn Dubai Ibn Battuta Mall is seeking an experienced and customer-focused Duty Manager to join its hospitality leadership team in Dubai. This is an exciting opportunity for hospitality professionals who are passionate about hotel operations, guest satisfaction and team leadership. Located next to Ibn Battuta Mall and directly connected to the Dubai Metro, Premier Inn Dubai Ibn Battuta Mall is one of the flagship properties operated through the partnership between Premier Inn Middle East and Emirates Group , offering modern accommodation and exceptional service for business and leisure travellers. ( mena.premierinn.com ) As a Duty Manager, you will oversee the hotel's daily operations while ensuring guests receive outstanding service throughout their stay. You will act as the senior operational leader during assigned shifts, supervising front office operations, guest services, housekeeping coordination and interdepartmental communication. Your role is essential in maintaining the hotel's operational excellence and ensuring every guest enjoys a comfortable and memorable experience. Your primary responsibility will be managing daily hotel operations, monitoring service standards and ensuring all departments work together efficiently. You will support the Front Office Manager and Hotel Management team by coordinating reception activities, handling guest concerns and maintaining smooth operational performance throughout each shift. The successful candidate will supervise front office associates, guest service agents and night teams while providing guidance, coaching and operational support. You will ensure staff members follow hotel policies, maintain professional appearance standards and deliver exceptional customer service in accordance with Premier Inn brand values. Daily responsibilities include welcoming VIP guests, assisting with complex check-in and check-out situations, resolving guest complaints, managing room availability and ensuring accurate reservation handling. You will also oversee cash management procedures, monitor occupancy levels and coordinate with housekeeping to maximise room readiness and operational efficiency. Guest satisfaction remains one of the hotel's highest priorities. You will actively engage with guests, respond to feedback, resolve service recovery situations and implement immediate solutions whenever operational challenges arise. Building positive guest relationships and encouraging repeat business are important aspects of the role. The position requires close collaboration with housekeeping, engineering, food and beverage, security and maintenance departments. You will monitor operational performance, conduct shift briefings, prepare daily reports and ensure all departments remain informed about VIP arrivals, group bookings, maintenance requirements and special guest requests. Candidates should possess a Bachelor's degree or Diploma in Hospitality Management, Hotel Administration, Tourism or a related discipline. Previous experience as a Duty Manager, Assistant Front Office Manager, Front Office Supervisor or Guest Relations Manager within an international hotel brand will be highly desirable. Experience using Opera Property Management System (Opera PMS) or similar hotel management software is strongly preferred. Candidates should also demonstrate strong knowledge of hotel front office procedures, reservation management, cash handling and guest service operations. Excellent communication skills in English are essential because the hotel serves guests from around the world. Additional language skills such as Arabic, Hindi, Urdu, Russian, German or French will be considered an advantage. Strong leadership, decision-making and problem-solving abilities are essential for success in this position. The ideal candidate should remain calm under pressure, manage multiple operational priorities simultaneously and inspire team members to consistently deliver exceptional hospitality standards. Premier Inn Middle East offers employees a supportive working environment with structured training programmes, leadership development initiatives and internal promotion opportunities. Team members benefit from competitive salary packages, employee discounts, healthcare benefits and career progression within one of the region's leading hotel brands. The company operates numerous hotels across the UAE and Qatar while maintaining internationally recognised hospitality standards. ( careers.premierinn.ae ) Successful Duty Managers may progress into positions such as Front Office Manager, Operations Manager, Rooms Division Manager, Hotel Manager, Cluster Operations Manager or General Manager . Employees are encouraged to build long-term careers through continuous learning and professional development within the Premier Inn Middle East network. If you are passionate about hotel leadership, operational excellence and delivering outstanding guest experiences, this is an exceptional opportunity to join Premier Inn Dubai Ibn Battuta Mall and advance your hospitality career.

Apply by Jul 31

Full-timeRemote

Restaurant Operations Supervisor

Rustar Floating Restaurant

Baniyas West

AED 2,000 – AED 3,000

Entry

Rustar Floating Restaurant is looking for an experienced and customer-focused Restaurant Operations Supervisor to join its hospitality team in Dubai. This is an exciting opportunity for hospitality professionals who are passionate about restaurant management, guest satisfaction and delivering exceptional dining experiences aboard one of Dubai's most iconic floating restaurants. Established in 2007, Rustar Floating Restaurant is recognised as one of the world's largest wooden floating restaurants, offering luxury dinner cruises, live entertainment and international buffet dining along Dubai Creek. As a Restaurant Operations Supervisor, you will oversee the daily food and beverage operations while ensuring guests enjoy outstanding hospitality from boarding until the conclusion of the dinner cruise. You will supervise restaurant staff, coordinate service operations and maintain the highest standards of food quality, cleanliness and customer satisfaction throughout every cruise. Your primary responsibility will be managing restaurant service during lunch, dinner and special event cruises. You will organise staff schedules, assign daily responsibilities, monitor table service and ensure guests receive prompt, courteous and professional attention throughout their dining experience. Maintaining smooth coordination between the restaurant, kitchen, entertainment and cruise operations teams will be a key part of your role. The successful candidate will welcome VIP guests, assist with seating arrangements and ensure every customer receives personalised service. You will respond professionally to guest enquiries, resolve complaints efficiently and take immediate action to maintain excellent customer satisfaction ratings. Creating memorable dining experiences for tourists, families, corporate groups and private event guests will be one of your highest priorities. Daily responsibilities include supervising waiters, buffet attendants and food runners, monitoring restaurant cleanliness, checking table setups, inspecting buffet presentations and ensuring compliance with food safety and hygiene regulations. You will also verify inventory levels, coordinate with kitchen staff regarding menu availability and support special dining requests whenever possible. The role requires close collaboration with chefs, event coordinators and cruise management teams to ensure every sailing operates smoothly. Whether the cruise hosts a corporate dinner, wedding celebration, birthday party or tourist group, you will ensure restaurant operations remain organised and professional throughout the event. Candidates should possess a Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Food & Beverage Management or a related discipline. Previous experience as a Restaurant Supervisor, Food & Beverage Supervisor, Banquet Supervisor or Restaurant Team Leader within hotels, restaurants or cruise operations will be highly desirable. Excellent communication skills in English are essential because Rustar Floating Restaurant welcomes guests from around the world. Knowledge of Arabic, Hindi, Urdu, Russian or additional international languages will be considered an advantage when serving international visitors. Candidates should demonstrate excellent leadership abilities, strong organisational skills and the ability to remain calm in a fast-paced hospitality environment. A professional appearance, positive attitude and commitment to delivering exceptional guest experiences are essential qualities for success in this position. Experience using restaurant point-of-sale (POS) systems, reservation platforms and inventory management software will strengthen your application. Knowledge of HACCP standards, food safety regulations and hospitality service procedures is also desirable. Rustar Floating Restaurant provides employees with opportunities to work in one of Dubai's most unique hospitality destinations while gaining valuable experience in luxury dining, tourism and event management. The restaurant regularly hosts corporate functions, private celebrations, weddings and international tourist groups, creating a dynamic working environment with continuous learning opportunities. Successful Restaurant Operations Supervisors may progress into positions such as Assistant Restaurant Manager, Food & Beverage Manager, Banquet Operations Manager, Cruise Operations Manager, Hospitality Manager or Restaurant General Manager . High-performing employees are encouraged to develop their leadership skills and pursue long-term careers within the hospitality and tourism industry. If you are passionate about restaurant operations, enjoy leading hospitality teams and want to build a rewarding career aboard one of Dubai's most recognised floating dining destinations, this is an excellent opportunity to join Rustar Floating Restaurant.

Apply by Jul 31

Full-timeRemote

Reservations Executive

Novotel Suites Dubai Mall of the Emirates

Al Barsha 1

AED 2,000 – AED 3,000

Junior

Novotel Suites Dubai Mall of the Emirates is seeking a detail-oriented and customer-focused Reservations Executive to join its hospitality team in Dubai. This is an exciting opportunity for professionals who enjoy assisting guests, managing hotel reservations and delivering exceptional customer service within an internationally recognised hotel brand. Operated under the globally renowned Accor Group , Novotel Suites Dubai Mall of the Emirates offers spacious suite-style accommodation, modern facilities and premium hospitality services for business travellers, families and tourists visiting Dubai. ( careers.accor.com ) As a Reservations Executive, you will play an essential role in maximising room occupancy while providing guests with a seamless booking experience. You will manage individual and group reservations, respond to booking enquiries and ensure all reservations are processed accurately and efficiently. Your contribution will directly support the hotel's revenue objectives while maintaining high levels of guest satisfaction. Your primary responsibility will be handling reservation requests received through telephone calls, email, the hotel's website, online travel agencies and global distribution systems. You will provide accurate information regarding room categories, suite options, rates, promotions, hotel facilities and special packages while helping guests select accommodation that best meets their needs. The successful candidate will enter reservation details into the hotel's Property Management System (PMS), verify guest information, update booking modifications and ensure reservation records remain accurate at all times. You will also monitor room availability, manage overbooking situations when necessary and coordinate closely with the Front Office and Revenue Management teams to maximise occupancy. Daily responsibilities include confirming reservations, sending booking confirmations, processing cancellations, handling amendments, preparing arrival reports and maintaining communication with guests before arrival. You will also coordinate special requests such as airport transfers, early check-in, late check-out, connecting rooms and VIP guest arrangements. Working closely with the Sales, Front Office, Housekeeping and Revenue departments, you will ensure guest preferences and booking requirements are communicated effectively before arrival. Maintaining smooth interdepartmental communication is essential for delivering exceptional guest experiences. Candidates should possess a Diploma or Bachelor's degree in Hospitality Management, Tourism, Hotel Administration or a related discipline. Previous experience in hotel reservations, front office operations, customer service or hospitality administration will be considered a significant advantage. Experience using Opera PMS , Accor reservation systems, Global Distribution Systems (GDS), Channel Managers or similar hotel booking software will strengthen your application. Strong computer skills, including Microsoft Office applications and email communication, are also required. Excellent communication skills in English are essential because you will interact with guests from around the world. Knowledge of Arabic, French, Russian, German, Chinese or additional international languages will be considered an advantage. The ideal candidate should demonstrate strong organisational abilities, excellent attention to detail and the ability to manage multiple reservations simultaneously while maintaining accuracy under pressure. A professional telephone manner, positive attitude and commitment to outstanding customer service are key qualities for success in this role. As part of the Accor Group , Novotel Suites Dubai Mall of the Emirates offers employees outstanding career development opportunities, structured hospitality training, employee recognition programmes, international mobility and attractive staff benefits. Team members also enjoy discounted accommodation and dining privileges across thousands of Accor hotels worldwide while working within one of the hospitality industry's most respected international brands. ( group.accor.com ) Successful Reservations Executives may progress into positions such as Senior Reservations Executive, Reservations Supervisor, Revenue Executive, Front Office Supervisor, Revenue Manager, Front Office Manager or Hotel Operations Manager . The company actively supports employee development through continuous learning, leadership training and internal promotion opportunities. If you enjoy helping guests plan memorable stays, delivering exceptional customer service and building a long-term hospitality career with an internationally recognised hotel group, this is an excellent opportunity to join Novotel Suites Dubai Mall of the Emirates.