Restaurant Operations Supervisor

Rustar Floating Restaurant is looking for an experienced and customer-focused Restaurant Operations Supervisor to join its hospitality team in Dubai. This is an exciting opportunity for hospitality professionals who are passionate about restaurant management, guest satisfaction and delivering exceptional dining experiences aboard one of Dubai's most iconic floating restaurants. Established in 2007, Rustar Floating Restaurant is recognised as one of the world's largest wooden floating restaurants, offering luxury dinner cruises, live entertainment and international buffet dining along Dubai Creek.

As a Restaurant Operations Supervisor, you will oversee the daily food and beverage operations while ensuring guests enjoy outstanding hospitality from boarding until the conclusion of the dinner cruise. You will supervise restaurant staff, coordinate service operations and maintain the highest standards of food quality, cleanliness and customer satisfaction throughout every cruise.

Your primary responsibility will be managing restaurant service during lunch, dinner and special event cruises. You will organise staff schedules, assign daily responsibilities, monitor table service and ensure guests receive prompt, courteous and professional attention throughout their dining experience. Maintaining smooth coordination between the restaurant, kitchen, entertainment and cruise operations teams will be a key part of your role.

The successful candidate will welcome VIP guests, assist with seating arrangements and ensure every customer receives personalised service. You will respond professionally to guest enquiries, resolve complaints efficiently and take immediate action to maintain excellent customer satisfaction ratings. Creating memorable dining experiences for tourists, families, corporate groups and private event guests will be one of your highest priorities.

Daily responsibilities include supervising waiters, buffet attendants and food runners, monitoring restaurant cleanliness, checking table setups, inspecting buffet presentations and ensuring compliance with food safety and hygiene regulations. You will also verify inventory levels, coordinate with kitchen staff regarding menu availability and support special dining requests whenever possible.

The role requires close collaboration with chefs, event coordinators and cruise management teams to ensure every sailing operates smoothly. Whether the cruise hosts a corporate dinner, wedding celebration, birthday party or tourist group, you will ensure restaurant operations remain organised and professional throughout the event.

Candidates should possess a Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Food & Beverage Management or a related discipline. Previous experience as a Restaurant Supervisor, Food & Beverage Supervisor, Banquet Supervisor or Restaurant Team Leader within hotels, restaurants or cruise operations will be highly desirable.

Excellent communication skills in English are essential because Rustar Floating Restaurant welcomes guests from around the world. Knowledge of Arabic, Hindi, Urdu, Russian or additional international languages will be considered an advantage when serving international visitors.

Candidates should demonstrate excellent leadership abilities, strong organisational skills and the ability to remain calm in a fast-paced hospitality environment. A professional appearance, positive attitude and commitment to delivering exceptional guest experiences are essential qualities for success in this position.

Experience using restaurant point-of-sale (POS) systems, reservation platforms and inventory management software will strengthen your application. Knowledge of HACCP standards, food safety regulations and hospitality service procedures is also desirable.

Rustar Floating Restaurant provides employees with opportunities to work in one of Dubai's most unique hospitality destinations while gaining valuable experience in luxury dining, tourism and event management. The restaurant regularly hosts corporate functions, private celebrations, weddings and international tourist groups, creating a dynamic working environment with continuous learning opportunities.

Successful Restaurant Operations Supervisors may progress into positions such as Assistant Restaurant Manager, Food & Beverage Manager, Banquet Operations Manager, Cruise Operations Manager, Hospitality Manager or Restaurant General Manager. High-performing employees are encouraged to develop their leadership skills and pursue long-term careers within the hospitality and tourism industry.

If you are passionate about restaurant operations, enjoy leading hospitality teams and want to build a rewarding career aboard one of Dubai's most recognised floating dining destinations, this is an excellent opportunity to join Rustar Floating Restaurant.