Novotel Suites Dubai Mall of the Emirates

Apply by Jul 31

Full-timeRemote

Reservations Executive

Novotel Suites Dubai Mall of the Emirates

Al Barsha 1

AED 2,000 – AED 3,000

Junior

Novotel Suites Dubai Mall of the Emirates is seeking a detail-oriented and customer-focused Reservations Executive to join its hospitality team in Dubai. This is an exciting opportunity for professionals who enjoy assisting guests, managing hotel reservations and delivering exceptional customer service within an internationally recognised hotel brand. Operated under the globally renowned Accor Group , Novotel Suites Dubai Mall of the Emirates offers spacious suite-style accommodation, modern facilities and premium hospitality services for business travellers, families and tourists visiting Dubai. ( careers.accor.com ) As a Reservations Executive, you will play an essential role in maximising room occupancy while providing guests with a seamless booking experience. You will manage individual and group reservations, respond to booking enquiries and ensure all reservations are processed accurately and efficiently. Your contribution will directly support the hotel's revenue objectives while maintaining high levels of guest satisfaction. Your primary responsibility will be handling reservation requests received through telephone calls, email, the hotel's website, online travel agencies and global distribution systems. You will provide accurate information regarding room categories, suite options, rates, promotions, hotel facilities and special packages while helping guests select accommodation that best meets their needs. The successful candidate will enter reservation details into the hotel's Property Management System (PMS), verify guest information, update booking modifications and ensure reservation records remain accurate at all times. You will also monitor room availability, manage overbooking situations when necessary and coordinate closely with the Front Office and Revenue Management teams to maximise occupancy. Daily responsibilities include confirming reservations, sending booking confirmations, processing cancellations, handling amendments, preparing arrival reports and maintaining communication with guests before arrival. You will also coordinate special requests such as airport transfers, early check-in, late check-out, connecting rooms and VIP guest arrangements. Working closely with the Sales, Front Office, Housekeeping and Revenue departments, you will ensure guest preferences and booking requirements are communicated effectively before arrival. Maintaining smooth interdepartmental communication is essential for delivering exceptional guest experiences. Candidates should possess a Diploma or Bachelor's degree in Hospitality Management, Tourism, Hotel Administration or a related discipline. Previous experience in hotel reservations, front office operations, customer service or hospitality administration will be considered a significant advantage. Experience using Opera PMS , Accor reservation systems, Global Distribution Systems (GDS), Channel Managers or similar hotel booking software will strengthen your application. Strong computer skills, including Microsoft Office applications and email communication, are also required. Excellent communication skills in English are essential because you will interact with guests from around the world. Knowledge of Arabic, French, Russian, German, Chinese or additional international languages will be considered an advantage. The ideal candidate should demonstrate strong organisational abilities, excellent attention to detail and the ability to manage multiple reservations simultaneously while maintaining accuracy under pressure. A professional telephone manner, positive attitude and commitment to outstanding customer service are key qualities for success in this role. As part of the Accor Group , Novotel Suites Dubai Mall of the Emirates offers employees outstanding career development opportunities, structured hospitality training, employee recognition programmes, international mobility and attractive staff benefits. Team members also enjoy discounted accommodation and dining privileges across thousands of Accor hotels worldwide while working within one of the hospitality industry's most respected international brands. ( group.accor.com ) Successful Reservations Executives may progress into positions such as Senior Reservations Executive, Reservations Supervisor, Revenue Executive, Front Office Supervisor, Revenue Manager, Front Office Manager or Hotel Operations Manager . The company actively supports employee development through continuous learning, leadership training and internal promotion opportunities. If you enjoy helping guests plan memorable stays, delivering exceptional customer service and building a long-term hospitality career with an internationally recognised hotel group, this is an excellent opportunity to join Novotel Suites Dubai Mall of the Emirates.

Apply by Jul 31

Full-timeRemote

Service Station Operations Assistant

Novotel Suites Dubai Mall of the Emirates

Downtown Dubai

AED 1,500 – AED 2,000

Junior

A fast-growing service station in the UAE is looking for a dedicated and customer-focused Service Station Operations Assistant to support daily forecourt and convenience store operations. This position is ideal for individuals who enjoy working in a dynamic environment, interacting with customers, and contributing to the smooth running of a busy fuel station. The successful candidate will assist customers with fuel purchases, support retail operations, monitor forecourt activities, maintain cleanliness standards, and ensure that all customer service procedures are followed professionally. You will play an important role in creating a safe, efficient, and welcoming environment for motorists and visitors. Daily responsibilities include greeting customers, assisting with fuel transactions, restocking shelves, monitoring inventory levels, maintaining fuel pump areas, supporting promotional campaigns, and reporting operational issues to supervisors. You may also assist with convenience store sales, cash handling, and customer enquiries regarding station services and products. The ideal candidate should have strong communication skills, a positive attitude, and the ability to work effectively during busy periods. Previous experience in retail, customer service, fuel stations, supermarkets, hospitality, or convenience stores will be beneficial but is not always required. Training will be provided to help employees understand company procedures, safety standards, and customer service expectations. This role offers an excellent opportunity to build a long-term career within the UAE's retail and fuel services sector. Candidates who demonstrate reliability, teamwork, and strong customer service skills may progress into supervisory and management positions in the future. Whether you are an experienced retail professional or someone seeking entry-level employment in the UAE, this position provides valuable workplace experience, career development opportunities, and exposure to one of the country's essential service industries.