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Customer Success & Support roles curated for Dubai Job Zone.
e& International Holding is seeking a talented and security-focused Cybersecurity Analyst to join its growing cybersecurity team in Abu Dhabi. This is an outstanding opportunity for IT professionals who are passionate about information security, cyber defence and protecting enterprise digital infrastructure. As one of the world's leading technology and telecommunications groups, e& operates across telecommunications, cloud computing, artificial intelligence, fintech, digital platforms and enterprise technology solutions in more than 30 countries. The organisation continues investing heavily in cybersecurity to protect its customers, networks and digital services while supporting global digital transformation initiatives. As a Cybersecurity Analyst, you will play a critical role in protecting the organisation's IT infrastructure, cloud environments and digital assets from cyber threats. You will monitor security systems, investigate suspicious activities and implement proactive measures that strengthen the company's overall cybersecurity posture. Working alongside experienced security engineers, network specialists and IT teams, you will contribute to safeguarding one of the region's largest digital ecosystems. Your primary responsibility will be monitoring Security Information and Event Management (SIEM) platforms, analysing security alerts and responding to potential cyber incidents. You will investigate unusual network activity, identify vulnerabilities and coordinate with internal teams to contain and resolve security threats before they impact business operations. The successful candidate will perform regular vulnerability assessments, security audits and risk evaluations to identify weaknesses across enterprise systems. You will recommend security improvements, assist with implementing security controls and ensure all technology environments comply with internal security standards and international cybersecurity frameworks. Daily responsibilities include reviewing firewall logs, monitoring endpoint security platforms, analysing intrusion detection and prevention system alerts, managing identity and access controls and supporting incident response investigations. You will document security findings, prepare technical reports and maintain accurate records of cybersecurity incidents and remediation activities. The role also requires collaboration with cloud infrastructure, network engineering, software development and compliance teams to integrate security best practices into business operations. You will support security awareness initiatives by educating employees about phishing attacks, password protection, social engineering risks and safe digital practices. Candidates should possess a Bachelor's degree in Cybersecurity, Information Technology, Computer Science, Information Security or a related discipline. Previous experience in cybersecurity operations, security monitoring, SOC environments or IT security will be considered a significant advantage. Strong knowledge of cybersecurity technologies such as SIEM platforms, Endpoint Detection and Response (EDR), firewalls, intrusion detection systems, vulnerability scanners and cloud security solutions is highly desirable. Familiarity with Microsoft Sentinel, Splunk, QRadar, CrowdStrike, Microsoft Defender, Palo Alto Networks or Cisco Security products will strengthen your application. Professional certifications such as CompTIA Security+ , CEH (Certified Ethical Hacker) , CISSP , CISM , Microsoft Security Certifications , Cisco CyberOps or similar industry-recognised credentials will be considered an advantage. Excellent analytical and problem-solving skills are essential because you will investigate security incidents, assess cyber risks and recommend practical mitigation strategies. The ability to work under pressure, prioritise security alerts and communicate technical findings clearly to both technical and non-technical stakeholders is critical for success in this role. e& International Holding provides employees with an innovative and collaborative working environment where continuous learning and technology innovation are encouraged. Team members gain hands-on experience with advanced cybersecurity technologies, cloud platforms, artificial intelligence and enterprise digital solutions while supporting one of the region's largest technology organisations. Employees also benefit from structured technical training, leadership development programmes, international certifications and opportunities to work on global digital transformation projects. Successful Cybersecurity Analysts may progress into positions such as Senior Cybersecurity Analyst, Security Operations Centre (SOC) Lead, Cybersecurity Engineer, Cloud Security Specialist, Incident Response Manager, Security Architect or Cybersecurity Manager . e& actively supports internal career progression and offers long-term opportunities across its global technology operations. If you are passionate about defending digital infrastructure, solving complex cybersecurity challenges and contributing to the protection of next-generation technology platforms, this is an exceptional opportunity to build your career with e& International Holding.
Security Services
View JobOLA Energy is looking for a highly organised and detail-oriented Supply Chain Coordinator to join its operations team in Dubai. This is an excellent opportunity for professionals who are passionate about logistics, petroleum distribution and supply chain management. As one of Africa's leading downstream energy companies, OLA Energy operates an extensive network of fuel stations, aviation fuel services, lubricants, LPG solutions and commercial fuel supply businesses across more than 15 African countries. The company continues expanding its regional operations while delivering reliable energy solutions to commercial, industrial and retail customers. As a Supply Chain Coordinator, you will play a key role in ensuring the efficient movement of petroleum products, lubricants, LPG cylinders and operational materials throughout the company's supply chain. You will coordinate procurement activities, monitor inventory levels and support logistics operations to ensure products are delivered safely, efficiently and on schedule. Your primary responsibility will be coordinating daily supply chain activities between suppliers, transport partners, warehouse teams and commercial departments. You will monitor inventory availability, track purchase orders, verify delivery schedules and ensure customer orders are fulfilled according to agreed timelines. The successful candidate will prepare supply chain reports, monitor stock movement and analyse inventory performance to minimise shortages and optimise operational efficiency. You will also support demand forecasting by reviewing historical sales data, seasonal demand patterns and operational requirements to improve inventory planning. Daily responsibilities include coordinating inbound and outbound shipments, maintaining supplier communication, monitoring transportation schedules and ensuring all logistics documentation is completed accurately. You will track fuel deliveries, lubricant distribution and warehouse inventory while ensuring compliance with company procedures and regulatory requirements. You will work closely with procurement, warehouse operations, finance, sales and logistics departments to ensure smooth communication throughout the supply chain. Supporting continuous improvement initiatives aimed at reducing operational costs and improving service delivery will also form part of your responsibilities. The role requires monitoring supplier performance, resolving delivery issues and maintaining accurate inventory records using Enterprise Resource Planning (ERP) systems. You will also assist with warehouse audits, stock reconciliation and inventory reporting to ensure operational accuracy. Candidates should possess a Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Operations Management or a related discipline. Previous experience in supply chain coordination, logistics, procurement, inventory management or warehouse operations will be considered a significant advantage. Strong knowledge of Microsoft Excel is essential. Experience using SAP, Oracle ERP, Microsoft Dynamics or other inventory and supply chain management systems will strengthen your application. Familiarity with procurement processes, inventory control techniques and logistics planning is highly desirable. Excellent analytical and organisational skills are required because you will regularly coordinate multiple shipments, suppliers and operational priorities simultaneously. Strong communication skills are equally important, as you will interact with transport companies, suppliers, internal departments and commercial partners on a daily basis. Candidates should demonstrate problem-solving abilities, attention to detail and the ability to work effectively in a fast-paced operational environment. Experience within the oil and gas, petroleum distribution, logistics or energy sectors will provide a competitive advantage. OLA Energy offers employees a dynamic international working environment with opportunities to develop expertise in supply chain operations, petroleum logistics and energy distribution. The company supports employee growth through technical training, leadership development and exposure to large-scale international operations across multiple African markets. Successful Supply Chain Coordinators may progress into positions such as Senior Supply Chain Coordinator, Logistics Manager, Procurement Specialist, Inventory Control Manager, Supply Chain Manager, Operations Manager or Regional Logistics Manager . Employees benefit from long-term career development opportunities within one of Africa's fastest-growing energy companies. If you are passionate about logistics, inventory management and operational excellence, and you want to contribute to the efficient delivery of energy products across international markets, this is an excellent opportunity to build your career with OLA Energy.
Customer Service
View JobFlora Al Barsha Hotel at The Mall is seeking a passionate and customer-oriented Guest Experience Executive to join its hospitality team in Dubai. This is an excellent opportunity for hospitality professionals who enjoy creating memorable guest experiences and delivering world-class customer service. Conveniently located near the Mall of the Emirates, Flora Al Barsha Hotel is a premium four-star property offering elegant accommodation, fine dining, wellness facilities and personalised hospitality for business and leisure travellers. The hotel is part of the well-established Flora Hospitality group, which has been serving guests across Dubai for more than two decades. ( florahospitality.com ) As a Guest Experience Executive, you will be responsible for ensuring every guest enjoys a comfortable, personalised and memorable stay. You will serve as the primary point of contact for guest enquiries, special requests and service recovery, working proactively to exceed guest expectations while maintaining the hotel's reputation for exceptional hospitality. Your primary responsibility will be welcoming guests upon arrival, assisting with VIP check-ins, coordinating special room arrangements and ensuring every guest receives personalised attention throughout their stay. You will introduce hotel facilities, restaurants, wellness services and nearby attractions while providing recommendations that enhance each guest's overall experience. The successful candidate will regularly interact with guests to understand their preferences, respond to enquiries and resolve concerns professionally. Whether handling special celebrations, business travel requirements or family accommodation requests, you will ensure every interaction reflects Flora Hospitality's commitment to outstanding customer care. Daily responsibilities include monitoring guest feedback, responding to online reviews, coordinating welcome amenities, arranging airport transfers, organising special occasion decorations and following up on service requests. You will maintain detailed guest profiles to support personalised hospitality and encourage repeat visits. You will work closely with Front Office, Housekeeping, Food & Beverage, Concierge, Engineering and Reservations departments to ensure smooth communication and timely completion of guest requests. Effective coordination between departments is essential to maintaining consistently high guest satisfaction scores. The role also involves supporting loyalty programme members, managing guest recognition initiatives and assisting management with customer satisfaction reporting. You will identify opportunities to improve service quality and contribute ideas that enhance the hotel's guest experience strategy. Candidates should possess a Bachelor's degree or Diploma in Hospitality Management, Hotel Administration, Tourism or a related discipline. Previous experience in guest relations, front office operations, concierge services or luxury hospitality will be considered a significant advantage. Excellent communication skills in English are essential because the hotel welcomes international guests from around the world. Knowledge of Arabic, Russian, German, French, Hindi or additional international languages will strengthen your application and improve guest communication. Candidates should demonstrate outstanding interpersonal skills, emotional intelligence and the ability to remain calm while managing challenging guest situations. A professional appearance, positive attitude and genuine passion for hospitality are essential qualities for success in this position. Experience using Opera Property Management System (Opera PMS) , hotel CRM platforms and Microsoft Office applications will be considered highly beneficial. Knowledge of luxury hotel service standards and guest engagement techniques will also provide a competitive advantage. Flora Hospitality offers employees a supportive working environment focused on continuous learning, service excellence and professional development. Team members receive structured hospitality training, leadership development opportunities and exposure to international guest service standards while working within one of Dubai's respected hotel groups. The company operates multiple hotels and hotel apartments across Dubai and is recognised for its commitment to quality hospitality and employee growth. ( florahospitality.com ) Successful Guest Experience Executives may progress into positions such as Senior Guest Relations Executive, Guest Experience Manager, Front Office Supervisor, Assistant Front Office Manager, Front Office Manager or Hotel Operations Manager . High-performing employees are encouraged to build long-term careers through internal promotion and continuous professional development. If you are passionate about creating exceptional guest experiences, delivering personalised hospitality and building a rewarding career in Dubai's luxury hotel industry, this is an excellent opportunity to join the professional team at Flora Al Barsha Hotel at The Mall.
Customer Service
View JobPremier Inn Dubai Ibn Battuta Mall is seeking an experienced and customer-focused Duty Manager to join its hospitality leadership team in Dubai. This is an exciting opportunity for hospitality professionals who are passionate about hotel operations, guest satisfaction and team leadership. Located next to Ibn Battuta Mall and directly connected to the Dubai Metro, Premier Inn Dubai Ibn Battuta Mall is one of the flagship properties operated through the partnership between Premier Inn Middle East and Emirates Group , offering modern accommodation and exceptional service for business and leisure travellers. ( mena.premierinn.com ) As a Duty Manager, you will oversee the hotel's daily operations while ensuring guests receive outstanding service throughout their stay. You will act as the senior operational leader during assigned shifts, supervising front office operations, guest services, housekeeping coordination and interdepartmental communication. Your role is essential in maintaining the hotel's operational excellence and ensuring every guest enjoys a comfortable and memorable experience. Your primary responsibility will be managing daily hotel operations, monitoring service standards and ensuring all departments work together efficiently. You will support the Front Office Manager and Hotel Management team by coordinating reception activities, handling guest concerns and maintaining smooth operational performance throughout each shift. The successful candidate will supervise front office associates, guest service agents and night teams while providing guidance, coaching and operational support. You will ensure staff members follow hotel policies, maintain professional appearance standards and deliver exceptional customer service in accordance with Premier Inn brand values. Daily responsibilities include welcoming VIP guests, assisting with complex check-in and check-out situations, resolving guest complaints, managing room availability and ensuring accurate reservation handling. You will also oversee cash management procedures, monitor occupancy levels and coordinate with housekeeping to maximise room readiness and operational efficiency. Guest satisfaction remains one of the hotel's highest priorities. You will actively engage with guests, respond to feedback, resolve service recovery situations and implement immediate solutions whenever operational challenges arise. Building positive guest relationships and encouraging repeat business are important aspects of the role. The position requires close collaboration with housekeeping, engineering, food and beverage, security and maintenance departments. You will monitor operational performance, conduct shift briefings, prepare daily reports and ensure all departments remain informed about VIP arrivals, group bookings, maintenance requirements and special guest requests. Candidates should possess a Bachelor's degree or Diploma in Hospitality Management, Hotel Administration, Tourism or a related discipline. Previous experience as a Duty Manager, Assistant Front Office Manager, Front Office Supervisor or Guest Relations Manager within an international hotel brand will be highly desirable. Experience using Opera Property Management System (Opera PMS) or similar hotel management software is strongly preferred. Candidates should also demonstrate strong knowledge of hotel front office procedures, reservation management, cash handling and guest service operations. Excellent communication skills in English are essential because the hotel serves guests from around the world. Additional language skills such as Arabic, Hindi, Urdu, Russian, German or French will be considered an advantage. Strong leadership, decision-making and problem-solving abilities are essential for success in this position. The ideal candidate should remain calm under pressure, manage multiple operational priorities simultaneously and inspire team members to consistently deliver exceptional hospitality standards. Premier Inn Middle East offers employees a supportive working environment with structured training programmes, leadership development initiatives and internal promotion opportunities. Team members benefit from competitive salary packages, employee discounts, healthcare benefits and career progression within one of the region's leading hotel brands. The company operates numerous hotels across the UAE and Qatar while maintaining internationally recognised hospitality standards. ( careers.premierinn.ae ) Successful Duty Managers may progress into positions such as Front Office Manager, Operations Manager, Rooms Division Manager, Hotel Manager, Cluster Operations Manager or General Manager . Employees are encouraged to build long-term careers through continuous learning and professional development within the Premier Inn Middle East network. If you are passionate about hotel leadership, operational excellence and delivering outstanding guest experiences, this is an exceptional opportunity to join Premier Inn Dubai Ibn Battuta Mall and advance your hospitality career.
Customer Service
View JobRustar Floating Restaurant is looking for an experienced and customer-focused Restaurant Operations Supervisor to join its hospitality team in Dubai. This is an exciting opportunity for hospitality professionals who are passionate about restaurant management, guest satisfaction and delivering exceptional dining experiences aboard one of Dubai's most iconic floating restaurants. Established in 2007, Rustar Floating Restaurant is recognised as one of the world's largest wooden floating restaurants, offering luxury dinner cruises, live entertainment and international buffet dining along Dubai Creek. As a Restaurant Operations Supervisor, you will oversee the daily food and beverage operations while ensuring guests enjoy outstanding hospitality from boarding until the conclusion of the dinner cruise. You will supervise restaurant staff, coordinate service operations and maintain the highest standards of food quality, cleanliness and customer satisfaction throughout every cruise. Your primary responsibility will be managing restaurant service during lunch, dinner and special event cruises. You will organise staff schedules, assign daily responsibilities, monitor table service and ensure guests receive prompt, courteous and professional attention throughout their dining experience. Maintaining smooth coordination between the restaurant, kitchen, entertainment and cruise operations teams will be a key part of your role. The successful candidate will welcome VIP guests, assist with seating arrangements and ensure every customer receives personalised service. You will respond professionally to guest enquiries, resolve complaints efficiently and take immediate action to maintain excellent customer satisfaction ratings. Creating memorable dining experiences for tourists, families, corporate groups and private event guests will be one of your highest priorities. Daily responsibilities include supervising waiters, buffet attendants and food runners, monitoring restaurant cleanliness, checking table setups, inspecting buffet presentations and ensuring compliance with food safety and hygiene regulations. You will also verify inventory levels, coordinate with kitchen staff regarding menu availability and support special dining requests whenever possible. The role requires close collaboration with chefs, event coordinators and cruise management teams to ensure every sailing operates smoothly. Whether the cruise hosts a corporate dinner, wedding celebration, birthday party or tourist group, you will ensure restaurant operations remain organised and professional throughout the event. Candidates should possess a Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Food & Beverage Management or a related discipline. Previous experience as a Restaurant Supervisor, Food & Beverage Supervisor, Banquet Supervisor or Restaurant Team Leader within hotels, restaurants or cruise operations will be highly desirable. Excellent communication skills in English are essential because Rustar Floating Restaurant welcomes guests from around the world. Knowledge of Arabic, Hindi, Urdu, Russian or additional international languages will be considered an advantage when serving international visitors. Candidates should demonstrate excellent leadership abilities, strong organisational skills and the ability to remain calm in a fast-paced hospitality environment. A professional appearance, positive attitude and commitment to delivering exceptional guest experiences are essential qualities for success in this position. Experience using restaurant point-of-sale (POS) systems, reservation platforms and inventory management software will strengthen your application. Knowledge of HACCP standards, food safety regulations and hospitality service procedures is also desirable. Rustar Floating Restaurant provides employees with opportunities to work in one of Dubai's most unique hospitality destinations while gaining valuable experience in luxury dining, tourism and event management. The restaurant regularly hosts corporate functions, private celebrations, weddings and international tourist groups, creating a dynamic working environment with continuous learning opportunities. Successful Restaurant Operations Supervisors may progress into positions such as Assistant Restaurant Manager, Food & Beverage Manager, Banquet Operations Manager, Cruise Operations Manager, Hospitality Manager or Restaurant General Manager . High-performing employees are encouraged to develop their leadership skills and pursue long-term careers within the hospitality and tourism industry. If you are passionate about restaurant operations, enjoy leading hospitality teams and want to build a rewarding career aboard one of Dubai's most recognised floating dining destinations, this is an excellent opportunity to join Rustar Floating Restaurant.
Customer Service
View JobNovotel Suites Dubai Mall of the Emirates is seeking a detail-oriented and customer-focused Reservations Executive to join its hospitality team in Dubai. This is an exciting opportunity for professionals who enjoy assisting guests, managing hotel reservations and delivering exceptional customer service within an internationally recognised hotel brand. Operated under the globally renowned Accor Group , Novotel Suites Dubai Mall of the Emirates offers spacious suite-style accommodation, modern facilities and premium hospitality services for business travellers, families and tourists visiting Dubai. ( careers.accor.com ) As a Reservations Executive, you will play an essential role in maximising room occupancy while providing guests with a seamless booking experience. You will manage individual and group reservations, respond to booking enquiries and ensure all reservations are processed accurately and efficiently. Your contribution will directly support the hotel's revenue objectives while maintaining high levels of guest satisfaction. Your primary responsibility will be handling reservation requests received through telephone calls, email, the hotel's website, online travel agencies and global distribution systems. You will provide accurate information regarding room categories, suite options, rates, promotions, hotel facilities and special packages while helping guests select accommodation that best meets their needs. The successful candidate will enter reservation details into the hotel's Property Management System (PMS), verify guest information, update booking modifications and ensure reservation records remain accurate at all times. You will also monitor room availability, manage overbooking situations when necessary and coordinate closely with the Front Office and Revenue Management teams to maximise occupancy. Daily responsibilities include confirming reservations, sending booking confirmations, processing cancellations, handling amendments, preparing arrival reports and maintaining communication with guests before arrival. You will also coordinate special requests such as airport transfers, early check-in, late check-out, connecting rooms and VIP guest arrangements. Working closely with the Sales, Front Office, Housekeeping and Revenue departments, you will ensure guest preferences and booking requirements are communicated effectively before arrival. Maintaining smooth interdepartmental communication is essential for delivering exceptional guest experiences. Candidates should possess a Diploma or Bachelor's degree in Hospitality Management, Tourism, Hotel Administration or a related discipline. Previous experience in hotel reservations, front office operations, customer service or hospitality administration will be considered a significant advantage. Experience using Opera PMS , Accor reservation systems, Global Distribution Systems (GDS), Channel Managers or similar hotel booking software will strengthen your application. Strong computer skills, including Microsoft Office applications and email communication, are also required. Excellent communication skills in English are essential because you will interact with guests from around the world. Knowledge of Arabic, French, Russian, German, Chinese or additional international languages will be considered an advantage. The ideal candidate should demonstrate strong organisational abilities, excellent attention to detail and the ability to manage multiple reservations simultaneously while maintaining accuracy under pressure. A professional telephone manner, positive attitude and commitment to outstanding customer service are key qualities for success in this role. As part of the Accor Group , Novotel Suites Dubai Mall of the Emirates offers employees outstanding career development opportunities, structured hospitality training, employee recognition programmes, international mobility and attractive staff benefits. Team members also enjoy discounted accommodation and dining privileges across thousands of Accor hotels worldwide while working within one of the hospitality industry's most respected international brands. ( group.accor.com ) Successful Reservations Executives may progress into positions such as Senior Reservations Executive, Reservations Supervisor, Revenue Executive, Front Office Supervisor, Revenue Manager, Front Office Manager or Hotel Operations Manager . The company actively supports employee development through continuous learning, leadership training and internal promotion opportunities. If you enjoy helping guests plan memorable stays, delivering exceptional customer service and building a long-term hospitality career with an internationally recognised hotel group, this is an excellent opportunity to join Novotel Suites Dubai Mall of the Emirates.
Human Resources
View Jobibis Mall of the Emirates Dubai is looking for a friendly, professional and customer-focused Front Office Receptionist to join its hospitality team in Dubai. This is an excellent opportunity for individuals who are passionate about guest service, hotel operations and creating memorable hospitality experiences. Located within walking distance of the famous Mall of the Emirates, the hotel is part of Accor , one of the world's largest hospitality groups, welcoming both business and leisure travellers from around the globe. ( careers.accor.com ) As a Front Office Receptionist, you will be the first point of contact for guests arriving at the hotel. Your role is to create a positive first impression by providing warm welcomes, efficient check-in and check-out services and professional assistance throughout every guest's stay. You will ensure all interactions reflect Accor's high standards of hospitality, professionalism and customer care. Your primary responsibility will be managing daily front desk operations, including processing reservations, verifying guest information, assigning rooms, issuing room keys and explaining hotel facilities and services. You will answer telephone calls, respond to email enquiries and assist guests with bookings, transportation arrangements and local travel information. The successful candidate will maintain accurate guest records using the hotel's Property Management System (PMS), process payments securely and ensure all billing transactions are completed accurately. You will also coordinate with housekeeping, engineering and food & beverage departments to ensure guest requests are fulfilled promptly and efficiently. Guest satisfaction is at the heart of this role. You will listen carefully to guest concerns, resolve complaints professionally and escalate complex issues to supervisors whenever necessary. Every guest interaction should demonstrate courtesy, patience and a genuine commitment to delivering exceptional service. Daily responsibilities include monitoring room availability, handling walk-in guests, managing early arrivals and late departures, updating reservation information and ensuring smooth communication between departments. You will also assist with VIP arrivals, loyalty programme members and special accommodation requests to ensure personalised guest experiences. The role requires flexibility because front office operations function 24 hours a day. You may work morning, evening, night, weekends or public holiday shifts depending on operational requirements. Candidates should possess a Diploma or Bachelor's degree in Hospitality Management, Tourism, Hotel Administration or a related discipline. Previous experience as a Receptionist, Front Desk Agent, Guest Service Agent or Customer Service Executive within a hotel environment will be considered an advantage. Experience using hotel property management systems such as Opera PMS, FOLS or similar reservation software is highly desirable. Good knowledge of Microsoft Office applications and basic computer skills will also support success in this position. Excellent communication skills in English are essential because the hotel serves international travellers from diverse cultural backgrounds. Additional languages such as Arabic, French, German, Russian, Spanish or Mandarin will be considered an advantage. ibis Mall of the Emirates Dubai, as part of the Accor Group, provides employees with outstanding learning opportunities, international career mobility and continuous professional development. Team members benefit from structured training programmes, employee discounts across Accor hotels worldwide, recognition programmes and opportunities to work within one of the hospitality industry's most respected global brands. ( group.accor.com ) Successful Front Office Receptionists may progress into positions such as Senior Receptionist, Front Office Supervisor, Guest Relations Executive, Assistant Front Office Manager, Front Office Manager or Hotel Operations Manager . Employees who demonstrate leadership potential may also explore career opportunities across Accor's global hotel portfolio. If you enjoy meeting people from different cultures, providing outstanding customer service and building a rewarding career in international hospitality, this is an excellent opportunity to join the professional team at ibis Mall of the Emirates Dubai.
Customer Service
View JobTime Onyx Hotel Apartments is looking for a professional, energetic and customer-focused Guest Relations Executive to join its hospitality team in Dubai. This is an excellent opportunity for individuals who are passionate about luxury hospitality, exceptional customer service and creating memorable guest experiences. Located in Al Qusais, Dubai, Time Onyx Hotel Apartments offers modern serviced apartments designed for both business and leisure travellers, combining hotel-quality services with the comfort of home. The property is part of TIME Hotels , one of the UAE's leading hospitality groups recognised for delivering high-quality accommodation and personalised guest experiences. ( timehotels.com ) As a Guest Relations Executive, you will become one of the hotel's primary representatives, ensuring every guest receives a warm welcome, personalised assistance and outstanding service throughout their stay. Your role will focus on building positive guest relationships, handling special requests, resolving concerns professionally and maintaining the highest standards of hospitality. Your primary responsibility will be greeting guests upon arrival, assisting with check-in and check-out procedures when required and ensuring every visitor feels welcomed from the moment they enter the property. You will provide information about hotel facilities, apartment services, dining options, transportation, local attractions and nearby shopping destinations while helping guests enjoy a comfortable and enjoyable stay. The successful candidate will communicate regularly with guests to understand their expectations, identify opportunities to improve service and respond promptly to enquiries or concerns. Guest satisfaction remains the highest priority, and your ability to resolve complaints professionally and efficiently will contribute directly to maintaining the hotel's excellent reputation. Daily responsibilities include managing VIP arrivals, organising welcome amenities, handling guest feedback, coordinating special occasions such as birthdays or anniversaries and following up with guests after service recovery situations. You will maintain detailed guest profiles and preferences within the hotel's property management system to support personalised hospitality experiences. You will work closely with Front Office, Housekeeping, Engineering, Food & Beverage and Concierge teams to ensure guest requests are completed quickly and efficiently. Effective communication between departments is essential to maintaining smooth hotel operations and consistently high guest satisfaction scores. Candidates should possess a Diploma or Bachelor's degree in Hospitality Management, Tourism, Hotel Administration or a related discipline. Previous experience in guest relations, front office operations, customer service or luxury hospitality will be considered a significant advantage. Excellent communication skills in English are essential because the hotel welcomes guests from around the world. Knowledge of Arabic, Russian, French, German or other international languages will be considered an additional advantage and may improve career opportunities within the organisation. Candidates should demonstrate confidence, professionalism, excellent interpersonal skills and the ability to remain calm while working under pressure. A positive attitude, strong problem-solving ability and genuine passion for hospitality are essential qualities for success in this role. Experience using hotel property management systems such as Opera PMS, IDS, Protel or similar software will strengthen your application. Good computer skills, including Microsoft Office applications, are also desirable. TIME Hotels promotes a culture of excellence, teamwork and continuous professional development. Employees receive ongoing hospitality training, career development opportunities and exposure to international service standards while working in one of the UAE's respected hotel groups. The company operates multiple hotels and hotel apartments across the Middle East, providing employees with opportunities for long-term career growth within the hospitality industry. ( timehotels.com ) Successful Guest Relations Executives may progress into positions such as Senior Guest Relations Executive, Front Office Supervisor, Assistant Front Office Manager, Guest Experience Manager, Rooms Division Manager or Hotel Operations Manager . Employees benefit from working in a multicultural environment while developing valuable leadership and customer service skills. If you enjoy meeting people from different cultures, creating memorable guest experiences and building a rewarding career in luxury hospitality, this is an outstanding opportunity to join the professional team at Time Onyx Hotel Apartments in Dubai.
Customer Service
View JobSpark Residence Deluxe Hotel Apartments is seeking a professional and service-oriented Front Office Supervisor to join its hospitality team in Sharjah. This is an excellent opportunity for experienced hotel professionals who are passionate about guest satisfaction, team leadership and delivering exceptional hospitality experiences. Conveniently located in the heart of Sharjah, the hotel offers spacious hotel apartments and personalised services for both business and leisure travellers, with facilities including a business centre, concierge services, restaurant, fitness facilities and meeting spaces. As a Front Office Supervisor, you will oversee the daily operations of the reception department, ensuring every guest receives a warm welcome and professional service from check-in to departure. You will supervise front desk associates, coordinate room allocations, resolve guest concerns and maintain high service standards that reflect the hotel's commitment to hospitality excellence. Your primary responsibility will be supporting the Front Office Manager in managing reception activities, guest services and shift operations. You will monitor daily arrivals and departures, assign rooms, coordinate with housekeeping and maintenance teams, and ensure all guest requests are handled efficiently and professionally. The successful candidate will supervise reception staff by providing guidance, coaching and operational support throughout each shift. You will ensure all team members follow hotel policies, maintain professional grooming standards and deliver outstanding customer service. Assisting with staff training and performance monitoring will also form part of your responsibilities. Daily duties include handling guest check-ins and check-outs, verifying reservations, processing payments, managing room availability and responding to telephone or online enquiries. You will also coordinate airport transfers, respond to VIP guest requests and ensure accurate guest records are maintained within the hotel's property management system. Guest satisfaction remains one of the hotel's highest priorities. You will professionally resolve complaints, handle special requests and follow up with guests to ensure their expectations have been exceeded. Building positive relationships with returning guests and corporate clients will contribute to the hotel's reputation and repeat business. The role requires close coordination with housekeeping, food and beverage, engineering and security departments to ensure rooms are prepared on time and guest services operate smoothly. You will communicate operational updates during shift handovers and ensure all departments remain informed of important guest requirements. Candidates should possess a Diploma or Bachelor's degree in Hospitality Management, Hotel Administration, Tourism or a related discipline. Previous experience as a Front Office Supervisor, Senior Receptionist or Front Desk Executive within a hotel or serviced apartment environment will be highly desirable. Experience using hotel property management systems such as Opera PMS, IDS, Protel or similar software will be considered an advantage. Strong knowledge of reservation procedures, guest relations, cash handling and hotel front office operations is essential. Excellent communication skills in English are required because you will interact with guests from different countries and cultures. Additional language skills, particularly Arabic, Hindi or Russian, will be considered an advantage due to the hotel's international guest profile. Spark Residence Deluxe Hotel Apartments values professionalism, teamwork and personalised guest service. Employees work in a supportive hospitality environment where continuous learning and career development are encouraged. The property serves both business and leisure travellers and provides facilities including concierge services, business amenities, meeting facilities and family-friendly accommodation. Successful Front Office Supervisors may progress into positions such as Assistant Front Office Manager, Front Office Manager, Guest Relations Manager, Rooms Division Manager, Hotel Operations Manager or Hotel Manager . The company provides opportunities to build long-term careers within the UAE hospitality industry while working in a professional and guest-focused environment. If you are passionate about hospitality, enjoy leading teams and want to create memorable guest experiences while developing your career in hotel operations, this is an excellent opportunity to join Spark Residence Deluxe Hotel Apartments in Sharjah.
Customer Service
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EnergeTech Trading DMCC is seeking a highly analytical and commercially minded Energy Trading Analyst to join its expanding trading team in Dubai. This is an excellent opportunity for professionals who are passionate about global energy markets, commodity trading and data-driven decision-making. As a global energy trading and infrastructure company, EnergeTech operates across petroleum products, natural gas, LNG, power, carbon and other energy commodities while combining advanced analytics with market expertise to deliver reliable energy solutions worldwide. As an Energy Trading Analyst, you will support the company's commercial and trading operations by analysing global energy markets, monitoring price movements and identifying trading opportunities. You will work closely with experienced traders, risk managers and commercial teams to provide market intelligence that helps optimise trading strategies and improve business performance. Your primary responsibilities will include collecting and analysing market data related to crude oil, refined petroleum products, LNG, natural gas, electricity and environmental commodities. You will monitor supply and demand trends, geopolitical developments, shipping activity, refinery operations, weather forecasts and economic indicators that influence international energy prices. The role requires preparing daily market reports, pricing analysis and commercial insights for senior traders. You will build forecasting models using historical data and market fundamentals while identifying emerging opportunities and potential risks. Candidates who enjoy working with numbers, interpreting complex datasets and making commercial recommendations will thrive in this position. You will also assist with trade execution support, contract analysis, pricing verification and portfolio monitoring. Working closely with risk management teams, you will help evaluate market exposure, analyse price volatility and contribute to strategies that minimise commercial risk while maximising trading performance. Strong quantitative and analytical skills are essential. Candidates should possess a Bachelor's degree in Economics, Finance, Energy Management, Mathematics, Engineering, Business or a related discipline. Previous experience in commodity trading, financial markets, market analysis or energy research will be considered an advantage. Excellent Microsoft Excel skills are expected, while knowledge of Python, SQL, Power BI, Tableau or other analytical tools will strengthen your application. Familiarity with Bloomberg Terminal, Reuters Eikon or energy market intelligence platforms will also be beneficial. EnergeTech operates in multiple international markets and values professionals who can work in a fast-paced commercial environment while maintaining accuracy under pressure. The successful candidate should demonstrate strong problem-solving abilities, commercial awareness and attention to detail. Effective communication skills are equally important because you will regularly present market findings to traders, management teams and commercial stakeholders. The company encourages innovation by combining advanced science, technology and market intelligence to improve trading strategies and identify new commercial opportunities. Employees work in an environment where continuous learning, collaboration and analytical thinking are strongly encouraged. As part of your role, you may also participate in research projects involving commodity forecasting, pricing models, optimisation techniques and market trend analysis. You will gain valuable exposure to international energy markets while working alongside experienced professionals in one of the fastest-growing sectors of the global economy. EnergeTech Trading DMCC offers an attractive salary package, performance-based incentives, professional development programmes and opportunities to work on global energy trading projects. Employees benefit from exposure to international commodity markets and modern trading technologies while building long-term careers within the energy industry. The company operates internationally with offices across multiple regions and specialises in energy trading, optimisation and infrastructure development. Successful Energy Trading Analysts can progress into roles such as Senior Energy Trading Analyst, Power Trader, LNG Trader, Commodity Trader, Market Risk Analyst, Commercial Analyst, Portfolio Manager or Energy Trading Manager . The role provides excellent career development for professionals interested in energy markets, commodities and commercial strategy. If you have a passion for global energy markets, enjoy analysing complex market movements and want to contribute to an international trading business that values innovation, analytical excellence and commercial performance, this is an outstanding opportunity to build your career with EnergeTech Trading DMCC.
Healthcare
View JobBalanced Score Training Center is looking for a highly organised and motivated Training Coordinator to join its professional education team in Muscat, Oman. This role is ideal for candidates who are passionate about learning and development, professional training programmes and educational administration. The successful candidate will play a key role in coordinating training courses, supporting instructors and ensuring a high-quality learning experience for participants. The Training Coordinator will be responsible for planning and scheduling training sessions, managing course registrations and communicating with students, trainers and corporate clients. The role involves preparing training materials, coordinating classroom and online learning activities and ensuring that all training programmes are delivered efficiently and professionally. Candidates will work closely with management and instructors to support the successful delivery of workshops, certification programmes and professional development courses. Key responsibilities include maintaining training records, monitoring attendance, preparing course reports and assisting with programme evaluations. The successful applicant will coordinate training logistics, manage participant enquiries and support marketing initiatives designed to increase enrolment in training programmes. Strong administrative and communication skills are essential for this position. Applicants should possess a Bachelor's degree or diploma in Business Administration, Education, Human Resources, Training Management or a related field. Previous experience in training coordination, educational administration, customer service or event management will be considered an advantage. Familiarity with learning management systems, Microsoft Office applications and online training platforms is highly desirable. The ideal candidate should demonstrate excellent organisational abilities, attention to detail and the capacity to manage multiple tasks simultaneously. Strong interpersonal skills, professionalism and a customer-focused approach are important qualities for success in this role. Candidates should be comfortable working in a fast-paced educational environment while maintaining high service standards. Balanced Score Training Center offers a supportive workplace culture, opportunities for professional development and valuable exposure to corporate training and educational services. Employees gain experience working with industry experts, training professionals and learners from various sectors while contributing to workforce development initiatives. This position is ideal for individuals seeking a rewarding career in training administration, learning and development and educational operations. If you are passionate about supporting professional growth and delivering exceptional training experiences, this opportunity could be an excellent next step in your career.
Customer Service
View JobAlmotahida Education Group is seeking a professional and organised Human Resources Officer to join its team in Kuwait City, Kuwait. This opportunity is ideal for HR professionals who are passionate about employee development, recruitment and supporting educational excellence. The successful candidate will play an important role in managing human resources operations across the organisation while helping create a productive and positive workplace environment. The Human Resources Officer will be responsible for coordinating recruitment activities, screening candidates, scheduling interviews and supporting onboarding processes for new employees. The role involves maintaining employee records, monitoring attendance, assisting with performance management and ensuring compliance with company policies and labour regulations. Candidates will work closely with school leadership teams, department managers and administrative staff to support workforce planning and organisational development initiatives. Key responsibilities include preparing employment documentation, managing HR databases, handling employee enquiries and assisting with training and professional development programmes. The successful applicant will support payroll coordination, leave management and employee engagement activities while helping maintain accurate HR records and reporting systems. Applicants should hold a Bachelor's degree in Human Resources, Business Administration, Management or a related field. Previous experience in human resources, recruitment, administration or employee relations is preferred. Knowledge of HR policies, employment regulations and modern recruitment practices will be considered advantageous. The ideal candidate should possess strong communication, organisational and interpersonal skills. Attention to detail, confidentiality and the ability to manage multiple responsibilities are essential for success in this position. Proficiency in Microsoft Office applications and HR management systems is highly desirable. Almotahida Education Group offers a supportive professional environment, competitive compensation and opportunities for career advancement within the education sector. Employees benefit from working alongside experienced educators and administrative professionals while contributing to the development of high-quality educational services. This position is suitable for motivated HR professionals seeking long-term growth in recruitment, employee relations and human resources management within a respected education organisation.
Customer Service
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