Ibis Mall of The Emirates Dubai

Apply by Jul 31

Full-timeRemote

Food & Beverage Supervisor

Ibis Mall of The Emirates Dubai

Al Barsha 1

AED 2,500 – AED 3,500

Entry

ibis Mall of the Emirates Dubai is seeking an enthusiastic and experienced Food & Beverage Supervisor to join its hospitality team in Dubai. This is an exciting opportunity for hospitality professionals who are passionate about restaurant operations, guest satisfaction and team leadership. Located just a short walk from the iconic Mall of the Emirates, ibis Mall of the Emirates Dubai is part of the globally recognised Accor Group , welcoming thousands of business and leisure travellers every year with comfortable accommodation and exceptional dining experiences. As a Food & Beverage Supervisor, you will oversee the daily operations of the hotel's restaurant, café and food service outlets while ensuring guests receive outstanding dining experiences that reflect Accor's international hospitality standards. You will supervise restaurant staff, coordinate service operations and support the Food & Beverage Manager in maintaining operational excellence. Your primary responsibility will be ensuring smooth restaurant operations during breakfast, lunch and dinner services. You will organise daily staff assignments, monitor table service, supervise buffet presentations and ensure guests receive prompt, friendly and professional service throughout their dining experience. The successful candidate will lead and motivate restaurant associates by providing operational guidance, coaching and continuous support. You will conduct daily shift briefings, monitor employee performance and assist with training new team members to maintain high hospitality standards. Daily responsibilities include welcoming guests, handling restaurant reservations, resolving customer complaints professionally and ensuring tables are prepared according to hotel service standards. You will monitor food quality, beverage presentation and cleanliness while ensuring all service procedures comply with Accor's operational guidelines. You will work closely with chefs, kitchen staff and housekeeping teams to coordinate meal service efficiently. Communication between departments is essential to ensure timely food delivery, guest satisfaction and smooth restaurant operations during busy service periods. Inventory control will also form part of your responsibilities. You will monitor stock levels, coordinate supply requests, minimise food waste and assist with inventory counts. Maintaining proper storage procedures and supporting cost-control initiatives will contribute to improved operational efficiency. The role requires strict compliance with food safety, hygiene and HACCP standards. You will regularly inspect dining areas, buffet stations, food preparation procedures and staff hygiene practices to ensure the restaurant operates according to UAE health regulations and international hospitality standards. Candidates should possess a Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Food & Beverage Management or a related discipline. Previous experience as a Restaurant Supervisor, Food & Beverage Team Leader, Senior Waiter or Restaurant Captain within an international hotel or restaurant will be considered a significant advantage. Experience using restaurant Point of Sale (POS) systems, inventory management software and hotel Property Management Systems (PMS) will strengthen your application. Strong knowledge of restaurant operations, guest service procedures and food safety regulations is highly desirable. Excellent communication skills in English are essential because the hotel serves guests from around the world. Additional language skills such as Arabic, French, German, Russian, Hindi or Mandarin will be considered an advantage and support better communication with international visitors. The ideal candidate should demonstrate strong leadership, excellent organisational abilities and outstanding customer service skills. You should remain calm under pressure, solve operational challenges quickly and inspire your team to consistently deliver memorable dining experiences. As part of the Accor Group , ibis Mall of the Emirates Dubai provides employees with excellent career development opportunities through structured training programmes, international learning platforms and internal promotion pathways. Team members also enjoy attractive employee benefits, hotel discounts across Accor properties worldwide and opportunities to work within one of the hospitality industry's most respected global brands. Successful Food & Beverage Supervisors may progress into positions such as Assistant Restaurant Manager, Restaurant Manager, Food & Beverage Manager, Banquet Operations Manager, Hotel Operations Manager or Director of Food & Beverage . Accor strongly supports internal career progression and encourages employees to develop long-term careers across its global hospitality network. If you are passionate about hospitality, enjoy leading restaurant teams and want to build a rewarding career with one of the world's leading hotel brands, this is an excellent opportunity to join ibis Mall of the Emirates Dubai.

Apply by Jul 31

Full-timeRemote

Front Office Receptionist

Ibis Mall of The Emirates Dubai

Al Barsha 1

AED 2,000 – AED 3,000

Junior

ibis Mall of the Emirates Dubai is looking for a friendly, professional and customer-focused Front Office Receptionist to join its hospitality team in Dubai. This is an excellent opportunity for individuals who are passionate about guest service, hotel operations and creating memorable hospitality experiences. Located within walking distance of the famous Mall of the Emirates, the hotel is part of Accor , one of the world's largest hospitality groups, welcoming both business and leisure travellers from around the globe. ( careers.accor.com ) As a Front Office Receptionist, you will be the first point of contact for guests arriving at the hotel. Your role is to create a positive first impression by providing warm welcomes, efficient check-in and check-out services and professional assistance throughout every guest's stay. You will ensure all interactions reflect Accor's high standards of hospitality, professionalism and customer care. Your primary responsibility will be managing daily front desk operations, including processing reservations, verifying guest information, assigning rooms, issuing room keys and explaining hotel facilities and services. You will answer telephone calls, respond to email enquiries and assist guests with bookings, transportation arrangements and local travel information. The successful candidate will maintain accurate guest records using the hotel's Property Management System (PMS), process payments securely and ensure all billing transactions are completed accurately. You will also coordinate with housekeeping, engineering and food & beverage departments to ensure guest requests are fulfilled promptly and efficiently. Guest satisfaction is at the heart of this role. You will listen carefully to guest concerns, resolve complaints professionally and escalate complex issues to supervisors whenever necessary. Every guest interaction should demonstrate courtesy, patience and a genuine commitment to delivering exceptional service. Daily responsibilities include monitoring room availability, handling walk-in guests, managing early arrivals and late departures, updating reservation information and ensuring smooth communication between departments. You will also assist with VIP arrivals, loyalty programme members and special accommodation requests to ensure personalised guest experiences. The role requires flexibility because front office operations function 24 hours a day. You may work morning, evening, night, weekends or public holiday shifts depending on operational requirements. Candidates should possess a Diploma or Bachelor's degree in Hospitality Management, Tourism, Hotel Administration or a related discipline. Previous experience as a Receptionist, Front Desk Agent, Guest Service Agent or Customer Service Executive within a hotel environment will be considered an advantage. Experience using hotel property management systems such as Opera PMS, FOLS or similar reservation software is highly desirable. Good knowledge of Microsoft Office applications and basic computer skills will also support success in this position. Excellent communication skills in English are essential because the hotel serves international travellers from diverse cultural backgrounds. Additional languages such as Arabic, French, German, Russian, Spanish or Mandarin will be considered an advantage. ibis Mall of the Emirates Dubai, as part of the Accor Group, provides employees with outstanding learning opportunities, international career mobility and continuous professional development. Team members benefit from structured training programmes, employee discounts across Accor hotels worldwide, recognition programmes and opportunities to work within one of the hospitality industry's most respected global brands. ( group.accor.com ) Successful Front Office Receptionists may progress into positions such as Senior Receptionist, Front Office Supervisor, Guest Relations Executive, Assistant Front Office Manager, Front Office Manager or Hotel Operations Manager . Employees who demonstrate leadership potential may also explore career opportunities across Accor's global hotel portfolio. If you enjoy meeting people from different cultures, providing outstanding customer service and building a rewarding career in international hospitality, this is an excellent opportunity to join the professional team at ibis Mall of the Emirates Dubai.