Duty Manager

Premier Inn Dubai Ibn Battuta Mall is seeking an experienced and customer-focused Duty Manager to join its hospitality leadership team in Dubai. This is an exciting opportunity for hospitality professionals who are passionate about hotel operations, guest satisfaction and team leadership. Located next to Ibn Battuta Mall and directly connected to the Dubai Metro, Premier Inn Dubai Ibn Battuta Mall is one of the flagship properties operated through the partnership between Premier Inn Middle East and Emirates Group, offering modern accommodation and exceptional service for business and leisure travellers. (mena.premierinn.com)

As a Duty Manager, you will oversee the hotel's daily operations while ensuring guests receive outstanding service throughout their stay. You will act as the senior operational leader during assigned shifts, supervising front office operations, guest services, housekeeping coordination and interdepartmental communication. Your role is essential in maintaining the hotel's operational excellence and ensuring every guest enjoys a comfortable and memorable experience.

Your primary responsibility will be managing daily hotel operations, monitoring service standards and ensuring all departments work together efficiently. You will support the Front Office Manager and Hotel Management team by coordinating reception activities, handling guest concerns and maintaining smooth operational performance throughout each shift.

The successful candidate will supervise front office associates, guest service agents and night teams while providing guidance, coaching and operational support. You will ensure staff members follow hotel policies, maintain professional appearance standards and deliver exceptional customer service in accordance with Premier Inn brand values.

Daily responsibilities include welcoming VIP guests, assisting with complex check-in and check-out situations, resolving guest complaints, managing room availability and ensuring accurate reservation handling. You will also oversee cash management procedures, monitor occupancy levels and coordinate with housekeeping to maximise room readiness and operational efficiency.

Guest satisfaction remains one of the hotel's highest priorities. You will actively engage with guests, respond to feedback, resolve service recovery situations and implement immediate solutions whenever operational challenges arise. Building positive guest relationships and encouraging repeat business are important aspects of the role.

The position requires close collaboration with housekeeping, engineering, food and beverage, security and maintenance departments. You will monitor operational performance, conduct shift briefings, prepare daily reports and ensure all departments remain informed about VIP arrivals, group bookings, maintenance requirements and special guest requests.

Candidates should possess a Bachelor's degree or Diploma in Hospitality Management, Hotel Administration, Tourism or a related discipline. Previous experience as a Duty Manager, Assistant Front Office Manager, Front Office Supervisor or Guest Relations Manager within an international hotel brand will be highly desirable.

Experience using Opera Property Management System (Opera PMS) or similar hotel management software is strongly preferred. Candidates should also demonstrate strong knowledge of hotel front office procedures, reservation management, cash handling and guest service operations.

Excellent communication skills in English are essential because the hotel serves guests from around the world. Additional language skills such as Arabic, Hindi, Urdu, Russian, German or French will be considered an advantage.

Strong leadership, decision-making and problem-solving abilities are essential for success in this position. The ideal candidate should remain calm under pressure, manage multiple operational priorities simultaneously and inspire team members to consistently deliver exceptional hospitality standards.

Premier Inn Middle East offers employees a supportive working environment with structured training programmes, leadership development initiatives and internal promotion opportunities. Team members benefit from competitive salary packages, employee discounts, healthcare benefits and career progression within one of the region's leading hotel brands. The company operates numerous hotels across the UAE and Qatar while maintaining internationally recognised hospitality standards. (careers.premierinn.ae)

Successful Duty Managers may progress into positions such as Front Office Manager, Operations Manager, Rooms Division Manager, Hotel Manager, Cluster Operations Manager or General Manager. Employees are encouraged to build long-term careers through continuous learning and professional development within the Premier Inn Middle East network.

If you are passionate about hotel leadership, operational excellence and delivering outstanding guest experiences, this is an exceptional opportunity to join Premier Inn Dubai Ibn Battuta Mall and advance your hospitality career.