Guest Experience Executive

Flora Al Barsha Hotel at The Mall is seeking a passionate and customer-oriented Guest Experience Executive to join its hospitality team in Dubai. This is an excellent opportunity for hospitality professionals who enjoy creating memorable guest experiences and delivering world-class customer service. Conveniently located near the Mall of the Emirates, Flora Al Barsha Hotel is a premium four-star property offering elegant accommodation, fine dining, wellness facilities and personalised hospitality for business and leisure travellers. The hotel is part of the well-established Flora Hospitality group, which has been serving guests across Dubai for more than two decades. (florahospitality.com)

As a Guest Experience Executive, you will be responsible for ensuring every guest enjoys a comfortable, personalised and memorable stay. You will serve as the primary point of contact for guest enquiries, special requests and service recovery, working proactively to exceed guest expectations while maintaining the hotel's reputation for exceptional hospitality.

Your primary responsibility will be welcoming guests upon arrival, assisting with VIP check-ins, coordinating special room arrangements and ensuring every guest receives personalised attention throughout their stay. You will introduce hotel facilities, restaurants, wellness services and nearby attractions while providing recommendations that enhance each guest's overall experience.

The successful candidate will regularly interact with guests to understand their preferences, respond to enquiries and resolve concerns professionally. Whether handling special celebrations, business travel requirements or family accommodation requests, you will ensure every interaction reflects Flora Hospitality's commitment to outstanding customer care.

Daily responsibilities include monitoring guest feedback, responding to online reviews, coordinating welcome amenities, arranging airport transfers, organising special occasion decorations and following up on service requests. You will maintain detailed guest profiles to support personalised hospitality and encourage repeat visits.

You will work closely with Front Office, Housekeeping, Food & Beverage, Concierge, Engineering and Reservations departments to ensure smooth communication and timely completion of guest requests. Effective coordination between departments is essential to maintaining consistently high guest satisfaction scores.

The role also involves supporting loyalty programme members, managing guest recognition initiatives and assisting management with customer satisfaction reporting. You will identify opportunities to improve service quality and contribute ideas that enhance the hotel's guest experience strategy.

Candidates should possess a Bachelor's degree or Diploma in Hospitality Management, Hotel Administration, Tourism or a related discipline. Previous experience in guest relations, front office operations, concierge services or luxury hospitality will be considered a significant advantage.

Excellent communication skills in English are essential because the hotel welcomes international guests from around the world. Knowledge of Arabic, Russian, German, French, Hindi or additional international languages will strengthen your application and improve guest communication.

Candidates should demonstrate outstanding interpersonal skills, emotional intelligence and the ability to remain calm while managing challenging guest situations. A professional appearance, positive attitude and genuine passion for hospitality are essential qualities for success in this position.

Experience using Opera Property Management System (Opera PMS), hotel CRM platforms and Microsoft Office applications will be considered highly beneficial. Knowledge of luxury hotel service standards and guest engagement techniques will also provide a competitive advantage.

Flora Hospitality offers employees a supportive working environment focused on continuous learning, service excellence and professional development. Team members receive structured hospitality training, leadership development opportunities and exposure to international guest service standards while working within one of Dubai's respected hotel groups. The company operates multiple hotels and hotel apartments across Dubai and is recognised for its commitment to quality hospitality and employee growth. (florahospitality.com)

Successful Guest Experience Executives may progress into positions such as Senior Guest Relations Executive, Guest Experience Manager, Front Office Supervisor, Assistant Front Office Manager, Front Office Manager or Hotel Operations Manager. High-performing employees are encouraged to build long-term careers through internal promotion and continuous professional development.

If you are passionate about creating exceptional guest experiences, delivering personalised hospitality and building a rewarding career in Dubai's luxury hotel industry, this is an excellent opportunity to join the professional team at Flora Al Barsha Hotel at The Mall.