Rk Dance Studio Dubai

Apply by Jul 10

Full-timeRemote

Customer Service Specialist

Rk Dance Studio Dubai

(Sharg Zone) - Aslata

AED 1,500 – AED 2,300

Junior

We are seeking a proactive, customer-focused, and detail-oriented Customer Service Executive to join our growing team. This role plays a critical part in ensuring exceptional customer experiences while supporting operational efficiency, transaction monitoring, and compliance standards within a fast-paced fintech and digital assets environment. The ideal candidate will possess strong communication skills, excellent problem-solving abilities, and the capacity to manage customer interactions professionally while maintaining accuracy, security, and regulatory compliance. Key Responsibilities Customer Support & Client Assistance Provide professional and timely support to customers through live chat, email, ticketing systems, and other communication channels. Respond to customer inquiries with clear, accurate, and solution-oriented communication. Assist customers with account-related issues, onboarding processes, verification requirements, and platform navigation. Deliver exceptional customer experiences while maintaining high service standards. Account & Transaction Support Support customers with account registration, Know Your Customer (KYC) verification, deposits, withdrawals, and transaction-related inquiries. Investigate and resolve customer concerns related to payments, account activity, and operational processes. Monitor customer requests and ensure timely resolution in accordance with service level agreements (SLAs). Risk, Compliance & Escalation Management Identify suspicious activities, potential fraud risks, and compliance-related concerns. Escalate complex customer issues, regulatory matters, and risk-related cases to the appropriate departments. Ensure adherence to internal policies, compliance requirements, and operational procedures. Maintain accurate records of customer interactions, investigations, and case resolutions. Operational Excellence Prioritize multiple customer requests effectively in a high-volume support environment. Maintain productivity targets, response times, and quality standards. Collaborate with internal teams, including operations, compliance, risk management, and technical support, to resolve customer issues efficiently. Contribute to continuous improvement initiatives aimed at enhancing customer satisfaction and operational performance. Requirements & Qualifications Education Bachelor’s Degree in Business Administration, Finance, Information Technology, Communications, or a related field is preferred. Experience 1–3 years of experience in Customer Service, Customer Support, Client Relations, or Help Desk roles. Previous experience within Fintech, Cryptocurrency, Digital Assets, Financial Services, Banking, or Payment Solutions is highly desirable. Experience working in fast-paced, high-volume customer support environments. Skills & Technical Knowledge Excellent verbal and written communication skills in English. Arabic language proficiency will be considered a strong advantage. Strong understanding of customer service best practices and customer relationship management. Basic knowledge of Cryptocurrency, Blockchain, Digital Assets, KYC, AML, and financial compliance procedures. Experience using CRM systems, ticketing platforms, and customer support software. Strong multitasking and organizational abilities. Core Competencies Customer Service Excellence Problem Solving & Critical Thinking Risk Awareness & Compliance Attention to Detail Time Management & Prioritization Professional Communication Team Collaboration Decision-Making & Accountability Conflict Resolution Customer Relationship Management Personal Attributes Calm and composed under pressure. Strong analytical and logical thinking skills. High level of ownership and accountability. Ability to work independently and make sound decisions. Commitment to delivering exceptional customer experiences while maintaining compliance and operational standards.

Apply by Jul 4

Full-timeRemote

Administrative Executive

Rk Dance Studio Dubai

Abu Dhabi Industrial City

AED 1,300 – AED 1,900

Junior

We are looking for a proactive and detail-oriented Administrative Executive to support the Group Human Resource & Administration Manager in managing and enhancing daily administrative operations. The ideal candidate will play a key role in ensuring efficient office management, employee support services, travel and accommodation coordination, facility maintenance, and overall administrative excellence within the organization. Key Responsibilities Assist the Group Human Resource & Administration Manager in planning, implementing, and monitoring administrative functions across the organization. Supervise reception staff, office assistants, and housekeeping personnel to ensure smooth administrative operations. Maintain an organized, professional, and efficient office environment. Manage and respond to general company email inquiries, forwarding communications to the appropriate departments. Perform front-desk and reception duties when required, including handling telephone calls and welcoming visitors. Coordinate courier services, monitor shipments, verify invoices, and process payments according to approved quotations. Support employee onboarding by arranging workstations, email accounts, telephone extensions, office supplies, and transportation allowances. Organize domestic and international travel arrangements, including flight reservations and hotel bookings for employees and senior management. Liaise with transportation teams regarding travel schedules, business trips, and company visits. Arrange accommodation and settling-in support for newly recruited overseas employees. Coordinate office maintenance requirements with building management and internal maintenance teams. Monitor and schedule pest control services to maintain workplace hygiene and safety standards. Manage office parking facilities and issue parking access cards for employees. Coordinate with outsourced cleaning service providers to ensure quality service delivery. Plan, order, distribute, and track employee uniforms and name badges in accordance with company policies. Arrange POS cards and employee privileges based on job roles and company guidelines. Maintain accurate administrative records, reports, documentation, and compliance-related files. Provide administrative support for special projects and organizational initiatives as assigned. Requirements Bachelor’s degree in Business Administration, Human Resources, or a related field. Proven experience in office administration, facilities management, or administrative support roles. Strong organizational and multitasking skills with excellent attention to detail. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite and office management software. Ability to handle confidential information professionally. Strong problem-solving abilities and the capacity to work in a fast-paced corporate environment.

Apply by Jul 31

Full-timeRemote

Personal Assistant to CEO / Social Media Assistant

Rk Dance Studio Dubai

Bur Dubai

AED 3,000 – AED 4,000

Senior

.Job Overview We are seeking a highly organized, proactive, and creative Personal Assistant to the CEO / Social Media Assistant to provide executive support while managing the company's online presence. The ideal candidate will be responsible for calendar management, travel coordination, administrative support, content creation, social media management, and brand communication. This role requires excellent communication skills, discretion, multitasking abilities, and a strong understanding of digital marketing and social media platforms. Key Responsibilities Executive & Personal Assistant Support Manage the CEO’s calendar, appointments, meetings, and daily schedule. Coordinate business travel arrangements, including flights, hotels, transportation, and itineraries. Prepare reports, presentations, meeting agendas, and business correspondence. Handle confidential information with professionalism and discretion. Take meeting minutes and follow up on action items. Screen calls, emails, and inquiries on behalf of the CEO. Coordinate with internal departments, clients, and external stakeholders. Social Media Management Manage and grow company social media accounts across Facebook, Instagram, LinkedIn, TikTok, X (Twitter), and YouTube. Create, schedule, and publish engaging content, including posts, stories, reels, and videos. Monitor social media trends and implement strategies to increase engagement and brand awareness. Respond to messages, comments, and customer inquiries professionally. Track social media performance and prepare monthly analytics reports. Assist with content marketing, digital campaigns, and online branding initiatives. Coordinate with designers, photographers, and marketing teams to produce high-quality content. Qualifications & Requirements 1–3 years of experience as a Personal Assistant, Executive Assistant, Administrative Assistant, or Social Media Assistant. Strong knowledge of social media platforms and digital marketing. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Experience with social media tools such as Meta Business Suite, Canva, Hootsuite, or similar platforms. Excellent written and verbal communication skills in English. Strong organizational, multitasking, and time-management abilities. Professional attitude with the ability to maintain confidentiality. Basic graphic design, video editing, and content creation skills are a plus. Key Skills Executive Support Personal Assistance Calendar Management Travel Coordination Social Media Management Content Creation Digital Marketing Brand Management Customer Engagement Microsoft Office Communication Skills Time Management Administrative Support