XM

Apply by Jul 31

Full-timeRemote

Arabic-Speaking Customer Experience Officer

XM

Sheikh Zayed Road

AED 3,000 – AED 3,500

Senior

XM is looking for a professional and customer-focused Arabic-Speaking Customer Experience Officer to join its Dubai office. This is an excellent opportunity for individuals who are passionate about financial services, client relationship management and delivering exceptional customer support. As one of the world's leading online trading and fintech companies, XM serves more than 20 million clients across over 190 countries, providing access to forex, CFDs, commodities, stocks, indices and other financial instruments through innovative trading platforms. The company operates in Dubai through a regulated entity and continues expanding its customer experience team across the Middle East. As an Arabic-Speaking Customer Experience Officer, you will be responsible for providing high-quality support to Arabic-speaking clients while ensuring every interaction reflects XM's commitment to excellent customer service. You will assist both new and existing clients by answering enquiries, resolving account-related issues and guiding customers through the company's trading platforms and services. Your primary responsibility will be responding to customer enquiries received through live chat, email, telephone and other digital communication channels. You will provide accurate information regarding account registration, identity verification, deposits and withdrawals, trading platforms, promotions and general company services while ensuring every client receives prompt and professional assistance. The successful candidate will guide new clients through the account opening process, explain verification requirements and assist customers in completing their applications according to regulatory standards. You will work closely with internal compliance, verification and payments teams to ensure customer requests are processed efficiently and accurately. Daily responsibilities include handling account enquiries, resolving technical issues related to the trading platform, escalating complex cases to specialist departments and maintaining detailed records of customer interactions within the company's CRM system. You will also educate clients about available educational resources, webinars, trading tools and platform features that enhance their overall trading experience. Customer satisfaction remains one of XM's highest priorities. You will actively build long-term relationships with clients by delivering personalised support, following up on unresolved cases and ensuring every issue is resolved professionally. Strong communication skills, patience and a genuine commitment to helping customers are essential qualities for success in this role. Candidates should possess a Bachelor's degree in Business Administration, Finance, Economics, Marketing or a related discipline. Previous experience in customer service, client support, banking, financial services, fintech or online trading will be considered a significant advantage. Experience supporting clients in both Arabic and English is highly desirable. Excellent written and spoken communication skills in Arabic and English are essential. Candidates should demonstrate professionalism, strong interpersonal abilities and confidence when communicating with clients from different cultural backgrounds. The ability to explain financial services clearly and professionally will contribute significantly to success in this position. Strong computer skills, including Microsoft Office applications and CRM software, are required. Familiarity with MetaTrader 4 (MT4), MetaTrader 5 (MT5), online trading platforms or financial markets will be considered an advantage but is not mandatory, as comprehensive training is provided. XM offers employees a modern working environment focused on innovation, continuous learning and career development. Team members benefit from structured training programmes, international career opportunities, competitive salary packages and the chance to work alongside professionals from more than 30 nationalities. The company's values— Big, Fair and Human —shape its collaborative culture and commitment to employee development. Successful Customer Experience Officers may progress into positions such as Senior Customer Experience Officer, Client Relations Manager, Partner Relations Manager, Business Development Officer, Customer Success Manager or Regional Customer Experience Team Leader . XM regularly promotes internal talent and encourages employees to build long-term careers within its global fintech organisation. Current career listings also show customer experience and client relations roles in Dubai and other international locations. If you enjoy helping clients, building professional relationships and developing your career within one of the world's leading online trading companies, this is an outstanding opportunity to join XM's growing Dubai team.

Apply by Jul 31

Full-timeRemote

Arabic-Speaking Customer Experience Officer

XM

Business Bay

AED 3,000 – AED 4,000

Senior

XM is seeking a highly motivated and customer-focused Arabic-Speaking Customer Experience Officer to join its expanding team in Dubai. This is an exciting opportunity for professionals who are passionate about customer service, financial markets, and building long-term client relationships within a globally recognised online trading and fintech organisation. The successful candidate will serve as a key point of contact for Arabic-speaking clients across the Middle East and North Africa region. You will be responsible for delivering exceptional customer support, resolving enquiries, and ensuring clients receive a professional and seamless experience throughout their journey with the company. Daily responsibilities include responding to customer enquiries via telephone, email, live chat, and social media channels, assisting clients with account-related requests, guiding users through platform features, providing information about products and services, and ensuring that customer issues are resolved in a timely and professional manner. The role also involves maintaining accurate customer records, escalating technical or compliance-related matters to relevant departments, and following up with clients to ensure complete satisfaction. You will collaborate closely with sales, compliance, operations, marketing, and technical support teams to deliver a high standard of customer service. The position requires excellent communication skills, attention to detail, and the ability to build trust with clients from diverse cultural and professional backgrounds. Candidates should possess strong verbal and written communication skills in both Arabic and English. Previous experience in customer service, client relations, account management, banking, financial services, fintech, forex trading, online brokerage services, or call centre operations will be highly advantageous. Knowledge of financial markets, trading platforms, cryptocurrencies, stocks, CFDs, or investment products will be considered a significant advantage but is not mandatory. The ideal applicant should be comfortable using CRM systems, Microsoft Office applications, online communication tools, and customer support software. Strong problem-solving abilities, professionalism, and a customer-first mindset are essential for success in this role. XM offers a dynamic international work environment, continuous professional development opportunities, performance-based incentives, and exposure to the rapidly growing fintech and online trading industry. Employees who demonstrate strong performance and leadership potential may progress into senior client relationship, account management, team leadership, or regional operations roles. This is an excellent opportunity for ambitious professionals looking to build a long-term career with one of the world's leading online trading companies while working in Dubai's thriving financial services sector.