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Novotel Suites Dubai Mall of the Emirates is seeking a detail-oriented and customer-focused Reservations Executive to join its hospitality team in Dubai. This is an exciting opportunity for professionals who enjoy assisting guests, managing hotel reservations and delivering exceptional customer service within an internationally recognised hotel brand. Operated under the globally renowned Accor Group , Novotel Suites Dubai Mall of the Emirates offers spacious suite-style accommodation, modern facilities and premium hospitality services for business travellers, families and tourists visiting Dubai. ( careers.accor.com ) As a Reservations Executive, you will play an essential role in maximising room occupancy while providing guests with a seamless booking experience. You will manage individual and group reservations, respond to booking enquiries and ensure all reservations are processed accurately and efficiently. Your contribution will directly support the hotel's revenue objectives while maintaining high levels of guest satisfaction. Your primary responsibility will be handling reservation requests received through telephone calls, email, the hotel's website, online travel agencies and global distribution systems. You will provide accurate information regarding room categories, suite options, rates, promotions, hotel facilities and special packages while helping guests select accommodation that best meets their needs. The successful candidate will enter reservation details into the hotel's Property Management System (PMS), verify guest information, update booking modifications and ensure reservation records remain accurate at all times. You will also monitor room availability, manage overbooking situations when necessary and coordinate closely with the Front Office and Revenue Management teams to maximise occupancy. Daily responsibilities include confirming reservations, sending booking confirmations, processing cancellations, handling amendments, preparing arrival reports and maintaining communication with guests before arrival. You will also coordinate special requests such as airport transfers, early check-in, late check-out, connecting rooms and VIP guest arrangements. Working closely with the Sales, Front Office, Housekeeping and Revenue departments, you will ensure guest preferences and booking requirements are communicated effectively before arrival. Maintaining smooth interdepartmental communication is essential for delivering exceptional guest experiences. Candidates should possess a Diploma or Bachelor's degree in Hospitality Management, Tourism, Hotel Administration or a related discipline. Previous experience in hotel reservations, front office operations, customer service or hospitality administration will be considered a significant advantage. Experience using Opera PMS , Accor reservation systems, Global Distribution Systems (GDS), Channel Managers or similar hotel booking software will strengthen your application. Strong computer skills, including Microsoft Office applications and email communication, are also required. Excellent communication skills in English are essential because you will interact with guests from around the world. Knowledge of Arabic, French, Russian, German, Chinese or additional international languages will be considered an advantage. The ideal candidate should demonstrate strong organisational abilities, excellent attention to detail and the ability to manage multiple reservations simultaneously while maintaining accuracy under pressure. A professional telephone manner, positive attitude and commitment to outstanding customer service are key qualities for success in this role. As part of the Accor Group , Novotel Suites Dubai Mall of the Emirates offers employees outstanding career development opportunities, structured hospitality training, employee recognition programmes, international mobility and attractive staff benefits. Team members also enjoy discounted accommodation and dining privileges across thousands of Accor hotels worldwide while working within one of the hospitality industry's most respected international brands. ( group.accor.com ) Successful Reservations Executives may progress into positions such as Senior Reservations Executive, Reservations Supervisor, Revenue Executive, Front Office Supervisor, Revenue Manager, Front Office Manager or Hotel Operations Manager . The company actively supports employee development through continuous learning, leadership training and internal promotion opportunities. If you enjoy helping guests plan memorable stays, delivering exceptional customer service and building a long-term hospitality career with an internationally recognised hotel group, this is an excellent opportunity to join Novotel Suites Dubai Mall of the Emirates.
Human Resources
View Jobibis Mall of the Emirates Dubai is looking for a friendly, professional and customer-focused Front Office Receptionist to join its hospitality team in Dubai. This is an excellent opportunity for individuals who are passionate about guest service, hotel operations and creating memorable hospitality experiences. Located within walking distance of the famous Mall of the Emirates, the hotel is part of Accor , one of the world's largest hospitality groups, welcoming both business and leisure travellers from around the globe. ( careers.accor.com ) As a Front Office Receptionist, you will be the first point of contact for guests arriving at the hotel. Your role is to create a positive first impression by providing warm welcomes, efficient check-in and check-out services and professional assistance throughout every guest's stay. You will ensure all interactions reflect Accor's high standards of hospitality, professionalism and customer care. Your primary responsibility will be managing daily front desk operations, including processing reservations, verifying guest information, assigning rooms, issuing room keys and explaining hotel facilities and services. You will answer telephone calls, respond to email enquiries and assist guests with bookings, transportation arrangements and local travel information. The successful candidate will maintain accurate guest records using the hotel's Property Management System (PMS), process payments securely and ensure all billing transactions are completed accurately. You will also coordinate with housekeeping, engineering and food & beverage departments to ensure guest requests are fulfilled promptly and efficiently. Guest satisfaction is at the heart of this role. You will listen carefully to guest concerns, resolve complaints professionally and escalate complex issues to supervisors whenever necessary. Every guest interaction should demonstrate courtesy, patience and a genuine commitment to delivering exceptional service. Daily responsibilities include monitoring room availability, handling walk-in guests, managing early arrivals and late departures, updating reservation information and ensuring smooth communication between departments. You will also assist with VIP arrivals, loyalty programme members and special accommodation requests to ensure personalised guest experiences. The role requires flexibility because front office operations function 24 hours a day. You may work morning, evening, night, weekends or public holiday shifts depending on operational requirements. Candidates should possess a Diploma or Bachelor's degree in Hospitality Management, Tourism, Hotel Administration or a related discipline. Previous experience as a Receptionist, Front Desk Agent, Guest Service Agent or Customer Service Executive within a hotel environment will be considered an advantage. Experience using hotel property management systems such as Opera PMS, FOLS or similar reservation software is highly desirable. Good knowledge of Microsoft Office applications and basic computer skills will also support success in this position. Excellent communication skills in English are essential because the hotel serves international travellers from diverse cultural backgrounds. Additional languages such as Arabic, French, German, Russian, Spanish or Mandarin will be considered an advantage. ibis Mall of the Emirates Dubai, as part of the Accor Group, provides employees with outstanding learning opportunities, international career mobility and continuous professional development. Team members benefit from structured training programmes, employee discounts across Accor hotels worldwide, recognition programmes and opportunities to work within one of the hospitality industry's most respected global brands. ( group.accor.com ) Successful Front Office Receptionists may progress into positions such as Senior Receptionist, Front Office Supervisor, Guest Relations Executive, Assistant Front Office Manager, Front Office Manager or Hotel Operations Manager . Employees who demonstrate leadership potential may also explore career opportunities across Accor's global hotel portfolio. If you enjoy meeting people from different cultures, providing outstanding customer service and building a rewarding career in international hospitality, this is an excellent opportunity to join the professional team at ibis Mall of the Emirates Dubai.
Customer Service
View JobThe Closet Valet is seeking a professional, reliable and customer-focused Driver to join its growing operations team in Dubai. This role is ideal for candidates who enjoy driving, interacting with clients and delivering exceptional service while representing a premium luxury brand. The Closet Valet specialises in luxury wardrobe management, garment storage and fashion concierge services for individuals who expect outstanding care for their clothing and accessories. As a Driver, you will play an essential role in ensuring clients' garments, shoes, handbags and other valuable fashion items are collected, transported and delivered safely and professionally. This position requires more than simply driving. You will be one of the first people clients meet, making you an important representative of The Closet Valet. Every interaction should reflect professionalism, punctuality, discretion and excellent customer service. You will collect wardrobe items from clients' homes, carefully load and secure garments for transport, complete scheduled deliveries and maintain accurate collection and delivery records. The successful candidate should have an excellent understanding of Dubai's road network and be comfortable using GPS navigation systems to optimise delivery routes. Time management is extremely important, as collections and deliveries must be completed according to scheduled appointments while maintaining the highest standards of customer satisfaction. Drivers are responsible for inspecting the assigned company vehicle before each shift, ensuring it remains clean, presentable and roadworthy at all times. Any maintenance concerns or mechanical issues should be reported immediately to the operations team to avoid service interruptions. As many wardrobe items include designer clothing, luxury handbags, premium footwear and delicate fabrics, careful handling is essential. You will receive training on proper garment handling procedures to ensure every item arrives in perfect condition. Maintaining confidentiality regarding clients and their belongings is also a key responsibility of this role. Daily responsibilities include collecting wardrobe items from residential and commercial locations, loading garments carefully into the company vehicle, delivering items to The Closet Valet's storage facility, returning cleaned or stored items to customers and obtaining delivery confirmations where required. Drivers may occasionally assist warehouse staff with unloading, organising or preparing customer orders during quieter periods. Excellent communication skills are highly valued because you will regularly interact with customers, warehouse staff and operations coordinators. Being courteous, well-groomed and solution-oriented helps create a positive customer experience and strengthens the company's premium reputation. Candidates should possess a valid UAE driving licence with a clean driving record and previous professional driving experience within the UAE. Familiarity with Dubai neighbourhoods, residential communities and commercial districts will be considered an advantage. Previous experience in luxury retail, courier services, hospitality, logistics or premium delivery operations is beneficial but not essential. The Closet Valet offers a supportive working environment where employees are encouraged to develop professionally while delivering exceptional customer service. Successful candidates can gain valuable experience in luxury logistics, client relationship management and premium concierge operations. High-performing employees may progress into senior driving, fleet coordination, logistics supervision or operations management roles as the company continues expanding. The ideal candidate is punctual, trustworthy, physically fit, organised and committed to maintaining the highest standards of professionalism. If you enjoy working independently, meeting new people and representing a respected luxury lifestyle company, this opportunity offers an excellent long-term career within Dubai's growing premium service industry.
Driving & Transportation
View JobTach is seeking a proactive and customer-focused Customer Success Specialist to join its team in Jeddah, Saudi Arabia. The successful candidate will play a key role in building strong relationships with clients, ensuring customer satisfaction and supporting long-term business growth. This position is ideal for individuals who enjoy working with customers, solving problems and helping organisations maximise the value of products and services. The Customer Success Specialist will be responsible for onboarding new clients, responding to customer enquiries and providing ongoing support throughout the customer journey. The role involves understanding client needs, identifying opportunities for improvement and ensuring a positive customer experience. Candidates will work closely with sales, operations and product teams to address customer concerns and deliver effective solutions. Responsibilities include monitoring customer accounts, maintaining accurate records, preparing reports, conducting follow-up meetings and supporting customer retention initiatives. The successful applicant will help strengthen client relationships while contributing to company growth and customer loyalty. Applicants should possess excellent communication and interpersonal skills, strong problem-solving abilities and a professional approach to customer service. Previous experience in customer support, account management, client relations or customer success will be beneficial. Proficiency in CRM systems, Microsoft Office and digital communication tools is preferred. The ideal candidate should be organised, detail-oriented and capable of managing multiple customer accounts simultaneously. A positive attitude, teamwork skills and the ability to work in a fast-paced environment are essential for success in this role. Tach offers a supportive workplace culture, competitive compensation and opportunities for professional development. Employees will gain valuable experience working with diverse clients while developing expertise in customer relationship management and business operations. This opportunity is suitable for motivated professionals looking to build a rewarding career in customer success, client engagement and business development within a growing organisation.
Customer Service
View JobA rapidly expanding delivery and logistics company in the UAE is seeking motivated and reliable Delivery Riders to join its growing team. With the continued rise of online shopping, food delivery services, and e-commerce platforms, this role offers an excellent opportunity for individuals looking to build a stable career in one of the UAE's fastest-growing industries. The successful candidate will be responsible for collecting orders from restaurants, warehouses, retail outlets, and distribution centres before delivering them safely and efficiently to customers. You will ensure timely deliveries, maintain accurate delivery records, handle customer interactions professionally, and follow all road safety regulations during daily operations. Key responsibilities include planning efficient delivery routes, verifying order details, using mobile delivery applications, collecting payments when required, and maintaining communication with dispatch teams. Riders are also expected to ensure the cleanliness and basic maintenance of their assigned motorcycles while reporting any operational issues promptly. Candidates should possess strong time-management skills, a customer-focused attitude, and the ability to work effectively under pressure. Previous experience in food delivery, courier services, e-commerce logistics, parcel delivery, or transportation services will be beneficial but is not always required. Companies often provide training to help riders understand delivery procedures, customer service standards, and technology platforms used in daily operations. The role offers excellent earning potential through salaries, incentives, performance bonuses, and overtime opportunities. As the UAE's e-commerce and food delivery sectors continue to grow, experienced delivery riders may progress into supervisory, dispatch, fleet management, or logistics coordination positions. This is an ideal opportunity for hardworking individuals seeking immediate employment, flexible work opportunities, and long-term career growth within the UAE logistics and delivery industry.
Delivery Services
View JobA leading shopping mall in the UAE is seeking a Customer Experience Executive to help create memorable experiences for thousands of visitors every week. This role is ideal for candidates who enjoy interacting with people, solving problems, and maintaining high service standards in a fast-paced retail environment. The successful candidate will welcome visitors, provide information about stores, promotions, events, and facilities, and assist shoppers with enquiries. You will also support customer feedback initiatives, coordinate with retailers, and help resolve concerns professionally and efficiently. The position requires strong communication skills, a positive attitude, and the ability to remain calm during busy periods. You will work closely with mall management, security teams, housekeeping staff, and retail outlets to ensure customers receive exceptional service. Responsibilities include handling visitor requests, supporting special events, maintaining information desks, assisting with loyalty programmes, and promoting a positive shopping environment. Candidates should have excellent interpersonal skills, customer service experience, and a professional appearance. Experience in retail, hospitality, tourism, or customer support will be advantageous. Training will be provided to help you understand mall operations, customer engagement strategies, and visitor service standards. This opportunity offers career growth within one of the UAE's most dynamic industries. If you enjoy helping people and creating outstanding customer experiences, this role could be an excellent next step in your career.
Customer Service
View JobWe are recruiting a Hotel Quality Assurance Coordinator to help maintain service excellence and operational standards. Duties include conducting inspections, monitoring guest feedback, supporting compliance audits, preparing quality reports, and assisting departments in implementing service improvement initiatives. Candidates should have strong analytical skills and a passion for hospitality excellence.
Customer Service
View JobA luxury hotel is seeking a Recreation Attendant to assist guests using recreational facilities such as swimming pools, fitness centres, and leisure areas. Responsibilities include monitoring facilities, supporting guest activities, maintaining safety standards, and ensuring a welcoming environment for visitors.
Customer Service
View JobA growing hotel group is looking for an Events Sales Coordinator to support conference, wedding, and corporate event bookings. Responsibilities include managing enquiries, preparing proposals, coordinating with clients, supporting sales activities, and ensuring successful event planning from enquiry to execution.
Accounting & Auditing
View JobWe are hiring a Hotel Maintenance Technician to perform preventive maintenance and repair work across hotel facilities. Responsibilities include inspecting equipment, resolving technical issues, maintaining electrical and mechanical systems, and ensuring guest areas remain safe and functional. Technical qualifications and maintenance experience are preferred.
Domestic Services
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