Central Bank of the United Arab Emirates

Apply by Jul 14

Full-timeRemote

Customer Service Officer

Central Bank of the United Arab Emirates

Abu Dhabi

AED 2,500 – AED 3,500

Junior

First Capital Islamic Bank is looking for a dedicated and service-oriented Customer Service Officer to join its dynamic banking team in Dubai. This role is perfect for individuals who are passionate about helping customers, solving banking-related queries, and delivering a superior customer experience in a professional financial environment. As a Customer Service Officer, you will be responsible for assisting customers with account services, banking products, card-related requests, digital banking support, and general financial inquiries. You will act as a key link between the bank and its customers, ensuring every interaction reflects professionalism, efficiency, and trust. The ideal candidate should have excellent communication skills, a positive attitude, and a strong understanding of customer relationship management. You will help customers open accounts, update personal information, process service requests, and guide them on various banking solutions. The role also involves promoting banking products and identifying opportunities to enhance customer satisfaction and retention. Key Responsibilities Welcome customers and provide professional banking assistance. Handle inquiries related to savings accounts, current accounts, debit cards, and online banking. Assist customers with account opening and documentation procedures. Process customer requests, complaints, and service-related issues. Promote banking products including personal loans, credit cards, and investment solutions. Support digital banking registrations and mobile banking services. Maintain accurate customer records and transaction documentation. Ensure compliance with banking regulations and internal policies. Coordinate with different departments to resolve customer concerns efficiently. Contribute to branch sales and customer satisfaction targets. Requirements Bachelor’s degree or diploma in Business, Finance, Banking, or a related field. Previous experience in banking customer service, financial services, or hospitality is preferred. Strong communication and interpersonal skills. Excellent problem-solving and customer-handling abilities. Knowledge of retail banking products and services. Proficiency in Microsoft Office and banking software applications.

Apply by Jul 15

Full-timeRemote

BankTeller

Central Bank of the United Arab Emirates

Abu Dhabi

AED 2,500 – AED 3,500

Entry

Emirates Trust Bank PJSC is seeking a professional and customer-focused Bank Teller to join our growing retail banking team in Dubai. This opportunity is ideal for candidates who enjoy working with customers, handling financial transactions, and delivering exceptional banking services in a fast-paced environment. As a Bank Teller, you will serve as the first point of contact for customers visiting the branch. You will be responsible for processing deposits, withdrawals, fund transfers, account payments, cheque transactions, and other daily banking activities while maintaining high levels of accuracy and compliance with banking regulations. The successful candidate should possess strong communication skills, excellent numerical ability, and a commitment to providing outstanding customer service. You will assist customers with banking inquiries, promote relevant banking products, and ensure all transactions are completed securely and efficiently. Key Responsibilities Process cash deposits, withdrawals, and account transfers accurately. Handle cheque deposits, drafts, and payment transactions. Verify customer identities and ensure compliance with banking procedures. Assist customers with account-related inquiries and banking services. Promote savings accounts, credit cards, personal loans, and other banking products. Balance cash drawers and reconcile daily transactions. Maintain accurate transaction records and documentation. Follow anti-money laundering (AML) and banking compliance requirements. Resolve customer concerns professionally and efficiently. Support branch operations and contribute to customer satisfaction goals. Requirements High school diploma, bachelor's degree, or equivalent qualification. Previous experience in banking, finance, cashiering, or customer service is preferred. Strong mathematical and cash-handling skills. Excellent communication and interpersonal abilities. Knowledge of banking operations and financial services. Proficiency in Microsoft Office and banking software systems. Ability to work under pressure while maintaining accuracy. Professional appearance and customer-oriented attitude. Benefits Competitive tax-free salary. Performance-based incentives. Medical insurance coverage. Annual leave and public holiday benefits. Professional banking training and career development. Opportunities for promotion within the banking sector. Friendly and supportive work environment. This Bank Teller position offers an excellent opportunity for individuals looking to build a long-term career in the UAE banking industry while gaining valuable experience in retail banking, customer relationship management, cash operations, financial services, and branch banking operations. High-performing candidates will have opportunities to advance into customer advisory, relationship management, and branch leadership roles.