Address Dubai Marina

Apply by Jul 13

Full-timeRemote

Guest Relations Officer

Address Dubai Marina

Abu Dhabi

AED 1,400 – AED 1,900

Junior

Address Hotels + Resorts is seeking a passionate and service-driven Guest Relations Officer to deliver exceptional hospitality experiences for guests staying at one of Dubai’s premier luxury hotels. The successful candidate will serve as a key contact point for guests, ensuring their needs are met and their expectations exceeded throughout their stay. The ideal candidate will possess excellent communication skills, a professional appearance, and a strong commitment to customer satisfaction. This position offers an exciting opportunity to work in a world-class hospitality environment while contributing to guest loyalty and hotel reputation. Key Responsibilities Welcome guests and provide personalised hospitality services. Assist VIP guests and coordinate special requests. Handle guest enquiries, feedback, and service recovery situations. Build positive relationships with guests to enhance satisfaction. Coordinate with Front Office, Housekeeping, Concierge, and F&B teams. Monitor guest preferences and maintain accurate guest profiles. Resolve complaints professionally and efficiently. Promote hotel facilities, dining venues, and guest services. Support guest engagement and loyalty programmes. Ensure compliance with luxury hospitality standards. Requirements Diploma or Bachelor's degree in Hospitality Management, Tourism, or a related field. Previous experience in guest relations, customer service, or hotel operations preferred. Excellent interpersonal and communication skills. Strong problem-solving and conflict-resolution abilities. Ability to work flexible shifts, including weekends and holidays. Professional grooming and presentation. Fluency in English; additional languages are an advantage. Benefits Competitive tax-free salary. Accommodation and transportation allowance. Medical insurance. Annual paid leave and return air ticket. Career advancement opportunities. Employee discounts and hotel benefits.