IT Support Executive – Keekan Technologies | Dubai, United Arab Emirates

Keekan Technologies is looking for a proactive and technically skilled IT Support Executive to join its growing technology team in Dubai. This opportunity is ideal for candidates who enjoy solving technical problems, supporting end users and working in a fast-paced environment where innovation and customer satisfaction are key priorities.

As an IT Support Executive, you will play an important role in ensuring the smooth operation of the company's IT infrastructure by providing first-line and second-line technical support to employees and clients. Your responsibilities will include diagnosing hardware and software issues, installing and configuring computer systems, maintaining networks, supporting Microsoft Windows environments, troubleshooting printers and peripherals, and assisting users with day-to-day technical challenges.

The successful candidate will respond to support requests through the company's ticketing system, email and telephone while ensuring issues are resolved within agreed service levels. You will work closely with senior engineers and system administrators to escalate complex technical problems and contribute to continuous service improvements.

Daily responsibilities include installing desktops, laptops, operating systems, software applications and security updates. You will configure user accounts, reset passwords, manage permissions and assist employees with Microsoft Office applications, email services and cloud-based collaboration platforms. Maintaining accurate documentation of technical issues and completed solutions will also form an important part of your daily work.

Keekan Technologies values proactive problem-solving. Rather than simply fixing issues, you will help identify recurring technical problems, recommend improvements and contribute to developing better IT support processes. Candidates who demonstrate analytical thinking and excellent customer service skills will thrive in this position.

You will also assist with network monitoring, Wi-Fi troubleshooting, printer management, antivirus protection, data backup verification and routine system maintenance. Supporting remote employees through secure remote-access tools may also be required depending on business needs.

Because technology plays a central role in the company's operations, maintaining system reliability and protecting business information are essential responsibilities. You will follow company security policies, ensure software licensing compliance and support cybersecurity awareness initiatives across the organisation.

The ideal candidate should possess a Diploma or Bachelor's degree in Information Technology, Computer Science or a related discipline. Previous experience in IT support, helpdesk operations or technical support will be considered an advantage. Industry certifications such as CompTIA A+, Microsoft Certified Fundamentals, Google IT Support Professional Certificate or similar qualifications will strengthen your application.

Candidates should have practical knowledge of Windows operating systems, Microsoft 365, basic networking concepts, Active Directory, VPN connectivity, printers, routers and general computer hardware. Experience supporting cloud applications, mobile devices and remote users will also be beneficial.

Strong communication skills are essential because you will interact with employees from different departments and technical backgrounds. The ability to explain technical concepts in simple language while maintaining patience and professionalism is highly valued.

Keekan Technologies offers a collaborative workplace where employees are encouraged to develop their technical knowledge and build long-term careers. High-performing IT Support Executives may progress into roles such as Systems Administrator, Network Engineer, Cloud Support Engineer, Cybersecurity Analyst or IT Infrastructure Specialist as the company continues expanding its technology services.

If you enjoy solving technical challenges, helping people and working with modern business technologies, this position offers an excellent opportunity to grow your IT career with an innovative technology company in Dubai.